Sims 4 not launching

My partner is going to check it out...and see if I can purchase more ram did you state how I can look if it’s my ram issue or memory issue ? 

@x9yg315tpqzr  There are a few ways to determine that this is definitely or probably an out of memory issue.  One would be if you have a crash dump for Sims 4: the dump would report that specifically.  You can look for recent crash dumps by clicking Windows key-R and entering this:

%LocalAppData%\CrashDumps

If you find one and don't have the tools to read it yourself, feel free to upload it somewhere and link it here; I'll take a look.  But it's entirely possible the game hasn't generated a crash dump recently—the Sims 4 errors in your dxdiag could be older.  In that case, it's more about testing to see whether freeing up more memory helps.

And to that end, I'd really like the info I described earlier.  It's not useful for me to give you recommendations unless I have an idea of how much memory your has available, what programs are using it, and how virtual memory is being managed.

As for whether your laptop could accommodate a RAM upgrade, check the user manual.  The important detail is whether there's at least one slot for RAM: even if it's currently occupied by a 4 GB stick, you could replace that with an 8 or 16 GB module (8 should be fine for Sims 4).  But if the RAM is soldered in and there's no empty slot, you won't be able to upgrade.

Thank you am going to have a look into it as I find it very weird my old laptop was a 4Ram aswell but sims 4 works was just slow and kept crashhing 

Hi, have you managed to solve the problem? I'm having the exact same problem: Acer Swift 1 but 8 GB RAM and the game just won't open, just a little window in the top left corner and then nothing happens. Being desperate since nothing helps and anyone having this exact problem just never writes their solution anywhere.

a little window in the corner, I had that problem before. I disabled Origin in game and it fixed it.

@vg7k2f8xph90  If disabling Origin in-game doesn't help, please try launching the game in windowed mode: open your Origin game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, enter -w in the command line box, and save.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Disabling Origin doesn't help, neither does starting it in windowed mode. Here's the dxdiag:

@vg7k2f8xph90  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  Don't add anything to the folder yet; just see whether you can get far enough to start a new save.

If the game still doesn't open, try setting the user and system DPI scalings to 100%.  Even if you want to switch it back later, this is still a useful test.

https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html

If that doesn't help either, please let me know whether you did a clean install of Windows 11 when upgrading.  A couple of players who haven't been able to run Sims 4 in Windows 11 have reported that a clean OS install helped, after they didn't do one initially.  I'm not saying you're necessarily at that point yet, only that it might be necessary if nothing else helps.