sims 4 not launching
Hi, I recently downloaded the new horse ranch expansion and now my game won't open. It starts to launch and I get a second or two of the loading/start up screen or whatever before it just closes back down. I've tried repairing the game as well as uninstalling and reinstalling everything, but nothing works to get it to open and actually be playable.
@Geissgirl Did uninstalling everything include moving or deleting the user folder? If not, please try that now: Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If you still can't play, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
