Sims 4 Not Loading
I bought a new game pack for the sims 4 and when I went to play it, it loads the maxis screen and logo and just shows me a blank white screen. I’ve deleted all of my cc and mods but the problem still ...
Forum Discussion
What pack did you buy?
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Spoiler
-------------------------------------
Preferred Media Foundation Transforms
-------------------------------------
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\Preferred]
<media subtype GUID>, [<transform friendly name>, ]<transform CLSID>
{E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
{00002000-0000-0010-8000-00AA00389B71}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
{EB27CEC4-163E-4CA3-8B74-8E25F91B517E}, Dolby TrueHD IEC-61937 converter MFT, {CF5EEEDF-0E92-4B3B-A161-BD0FFE545E4B}
MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
{A61AC364-AD0E-4744-89FF-213CE0DF8804}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
{A2E58EB7-0FA9-48BB-A40C-FA0E156D0645}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{73616D72-767A-494D-B478-F29D25DC9037}, MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}
MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{63616C61-0000-0010-8000-00AA00389B71}, Microsoft ALAC Audio Decoder MFT, {C0CD7D12-31FC-4BBC-B363-7322EE3E1879}
MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{53314356-0000-0010-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
{3F40F4F0-5622-4FF8-B6D8-A17A584BEE5E}, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MEDIASUBTYPE_mpg4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MPG4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
{33363248-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_mp43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MEDIASUBTYPE_m4s2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_mp42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MP42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MFVideoFormat_WVC1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
{30395056-0000-0010-8000-00AA00389B71}, Microsoft WebM MF VP8 Decoder Transform, {E3AAF548-C9A4-4C6E-234D-5ADA374B0000}
{30385056-0000-0010-8000-00AA00389B71}, Microsoft WebM MF VP8 Decoder Transform, {E3AAF548-C9A4-4C6E-234D-5ADA374B0000}
MFVideoFormat_DVC, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{0000F1AC-0000-0010-8000-00AA00389B71}, Microsoft FLAC Audio Decoder MFT, {6B0B3E6B-A2C5-4514-8055-AFE8A95242D9}
{00007361-0000-0010-8000-00AA00389B71}, MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}
{0000704F-0000-0010-8000-00AA00389B71}, Microsoft Opus Audio Decoder MFT, {63E17C10-2D43-4C42-8FE3-8D8B63E46A6A}
{00006C61-0000-0010-8000-00AA00389B71}, Microsoft ALAC Audio Decoder MFT, {C0CD7D12-31FC-4BBC-B363-7322EE3E1879}
{00002001-0000-0010-8000-00AA00389B71}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
MFAudioFormat_AAC, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_ADTS, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_WMAudio_Lossless, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_WMAudioV9, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_WMAudioV8, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_RAW_AAC1, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_MP3, MP3 Decoder MFT, CLSID_CMP3DecMediaObject
MFAudioFormat_MPEG, Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}
{00000031-0000-0010-8000-00AA00389B71}, GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}
{00000011-0000-0010-8000-00AA00389B71}, IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
MFAudioFormat_MSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
KSDATAFORMAT_SUBTYPE_MULAW, G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}
{00000006-0000-0010-8000-00AA00389B71}, A-law Wrapper MFT, {36CB6E0C-78C1-42B2-9943-846262F31786}
KSDATAFORMAT_SUBTYPE_ADPCM, ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}
-------------------------------------
Disabled Media Foundation Transforms
-------------------------------------
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]
<transform CLSID>
------------------------
Disabled Media Sources
------------------------
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]
<media source CLSID>
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket LKD_LEAKED_SESSION_POOLTAG_Ussx, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: ad7ecb9a-2816-4e02-9684-54f1c4742443
Problem signature:
P1: ab
P2: 5
P3: 20
P4: 0
P5: 1
P6: 10_0_17134
P7: 0_0
P8: 768_1
P9:
P10:
+++ WER1 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
Problem signature:
P1: ab
P2: 5
P3: 20
P4: 0
P5: 1
P6: 10_0_17134
P7: 0_0
P8: 768_1
P9:
P10:
+++ WER2 +++:
Fault bucket 1700498216376103356, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4_x64.exe
P2: 1.43.14.1020
P3: 10.0.17134.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket 2054858011024732634, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.16.17656.18052
P3: TimeOut
P4: 1.1.14901.4
P5: fixed
P6: 2 / 2049+
P7: 5 / not boot
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket 2259875490664467712, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.16.17656.18052
P3: TimeOut
P4: 1.1.14901.4
P5: fixed
P6: 2 / 2049+
P7: 25 / not boot
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket 1567014866927835598, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.16.17656.18052
P3: TimeOut
P4: 1.1.14901.4
P5: fixed
P6: 2 / 2049+
P7: 15 / not boot
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.16.17656.18052
P3: TimeOut
P4: 1.1.14901.4
P5: fixed
P6: 2 / 2049+
P7: 5 / not boot
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.16.17656.18052
P3: TimeOut
P4: 1.1.14901.4
P5: fixed
P6: 2 / 2049+
P7: 25 / not boot
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.16.17656.18052
P3: TimeOut
P4: 1.1.14901.4
P5: fixed
P6: 2 / 2049+
P7: 15 / not boot
P8:
P9:
P10:
+++ WER9 +++:
Fault bucket 1219018281722905421, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.17134.48
P2: 8024000b
P3: 514D3E5F-3970-45E7-9184-FF4B378C7CF7
P4: Download
P5: 1
P6: 0
P7: 0
P8: Update;ScanForUpdates
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0
Community Highlights
- EA_Cade12 months ago
Community Manager
