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meekdmonty's avatar
meekdmonty
Seasoned Newcomer
7 days ago

Sims 4 not loading

Hey guys! I've had this issue for about a month and a half and I don't have any solutions. Every time I try to play my Sims, the game freezes before it even loads. The music still plays like normal, but all I see is the starting blue screen before the Sims 4 logo pops up. I have no mods installed and have almost every one of the additional packs. I have deleted the caches for the game, have even set the Fullscreen back to 0, but nothing is working. Unfortunately, when this happens, I have to force restart my PC laptop to close the game. I believe there have been two SIms updates and one EA update during the duration of the issue and nothing has changed.  Is anyone else having this issue? Please help, I'm really missing my Sims.

crashing
ea app
hardware
launching
updates

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    15 hours ago

    meekdmonty  If you're still trying to solve this issue, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another freeze, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    If you're playing in windowed mode, you should at least be able to use ctrl-alt-delete to bring up the Task Manager and close the game.  Let me know if that is not the case, whether you can't see the Task Manager or ctrl-alt-delete does nothing at all.  Signing out through that menu is another option: it'll kick you to the Windows sign-in screen and close all running apps in the process.

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