3 years ago
Sims 4 not opening.
When I open the Sims 4 game it says the following: "something went wrong with downloading your game. Please reinstall.'' So I reinstalled, and it keeps saying the same. What can I do??
@7091709132424 Please do a clean uninstall and reinstall of Sims 4:
- Put aside your Sims 4 folder in Documents\Electronic Arts, if you have one, and rename it to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
I would suggest uninstalling and reinstalling the EA App with Revo as well. I don't have instructions for it, but it should be straightforward.
Reinstall the EA App, and before installing Sims 4, disable your antivirus if you use one. Create a new folder on the root level of the drive of your choice, for example C:\Games is fine, but C:\Program Files\Games is not. When you install Sims 4, select this folder as the destination. You can install only the base game, to save time, if you want.