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FBGSFM4's avatar
3 years ago
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Sims 4 Not Reading Game Files

Okay so I'm not very computer smart and I think I've officially messed my game up. I'm on the EA app and I wasn't aware that to fix the "Sims 4 Is Already Running" thing was to log out of the EA app and log back in. But by that point I've already tried to reset my game. I followed the instructions step by step on how to reset my game and somehow my game is refusing to read the files I have in the The Sims 4 folder (C:\Documents\Electronic Arts\The Sims 4 Backup 1-11-2023) Thats what it looks like on my computer. When I open TS4 a test file (I made it after resetting the game) is loaded, but my other saves aren't there, and I don't see that test file in my saves folder strangely. My Mods and tray files won't load in game either. So, it might be reading a different save folder, but I don't know where it would be reading it from my back up is on an external hard drive. I don't know what I did wrong, everyone in the comments was saying that the reset worked. 

Another problem I had was that my sims 4 wouldn't regenerate any new folders or game files. So, I just deleted the whole sims 4 folder but even that won't regenerate after I open the game and close it. I think I'm going to uninstall TS4 and reinstall it. I have my game backed up from before I tried to reset the game so hopefully, I really don't lose anything. If anyone is able to help, please let me know what to do I'm clueless, frustrated, and desperate.  

  • @FBGSFM4  Here's how to create a new Windows account:

    https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

    To be clear, you want it local (no attached Microsoft account) and admin (full rights).  Once you've created it, launch Sims 4 once and confirm it's reading the correct user folder.  If not, stop there.

    Otherwise, go back to your current account, which will still be intact and usable, and move any files you want to transfer into C:\Users\Public.  You can copy or just drag and drop; it doesn't matter as long as you don't delete anything.  This folder is accessible from your old and new Windows accounts.  So you just need to go back to the new account and grab the files from Public, then place them in the appropriate locations within the new account.

    Since you only just bought this computer, it's possible there was something wrong with how it was initially set up, whether when you did it or how the setup process was configured.  In cases like this, it's definitely better to just start with a new Windows account you make yourself because you never know what other problems might be lurking.

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