Sims 4 Not Reading Game Files
@FBGSFM4 Here's how to create a new Windows account:
To be clear, you want it local (no attached Microsoft account) and admin (full rights). Once you've created it, launch Sims 4 once and confirm it's reading the correct user folder. If not, stop there.
Otherwise, go back to your current account, which will still be intact and usable, and move any files you want to transfer into C:\Users\Public. You can copy or just drag and drop; it doesn't matter as long as you don't delete anything. This folder is accessible from your old and new Windows accounts. So you just need to go back to the new account and grab the files from Public, then place them in the appropriate locations within the new account.
Since you only just bought this computer, it's possible there was something wrong with how it was initially set up, whether when you did it or how the setup process was configured. In cases like this, it's definitely better to just start with a new Windows account you make yourself because you never know what other problems might be lurking.
