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BoomerShot97's avatar
BoomerShot97
New Novice
2 months ago
Solved

DLC not installed

so to preface this before i get into details. Hi, my name is Jessica and I use my fiancé's EA and steam accounts. Both of his accounts are linked together.

I had purchased some expansion/stuff packs, including seasons, life and death, rent, cats and dogs, get to work, businesses and hobbies, laundry. 

It says that they are not installed. How do I install them onto my games, I have looked at some other players issues/problems, and I tried using some of those solutions but none of them have helped. Unfortunately, at this point I am getting fed up with it and I'm not wanting to continue playing this. this is unfortunately my last resort if I can't figure it out, I will just kiss my worlds and money i have spent on go to waste. 

Please any help/information/guides will be greatly appreciated. I'm praying that someone can help or give me some guidance. 

  • crinrict's avatar
    crinrict
    2 months ago

    Then check EA app. 

    Click on the game in your EA app library, choose Manage > Manage add on and install them.

10 Replies

  • billblogs's avatar
    billblogs
    Seasoned Veteran
    2 months ago

    BoomerShot97​ Are your packs activated in "main menu, market place, my collection. Downloaded packs are not getting activated automatically.

  • BoomerShot97's avatar
    BoomerShot97
    New Novice
    2 months ago

    It doesnt even let me click on them. this is my screen. do I need to deactivate then reactivate to have access to them?

     

  • You should install them through Steam if that's where you bought the packs. Only kits and maker packs are installed through the game/Marketplace.

  • BoomerShot97's avatar
    BoomerShot97
    New Novice
    2 months ago

    I have purchased the expansion packs through EA. I just got signed on for steam within the last week (ish). I had asked for my fiancés log in previously and i was not provided it until recently.  I'm at a total loss. 

  • crinrict's avatar
    crinrict
    Hero+
    2 months ago

    Then check EA app. 

    Click on the game in your EA app library, choose Manage > Manage add on and install them.

  • BoomerShot97's avatar
    BoomerShot97
    New Novice
    2 months ago

    i can not click on them to install them. this is what i mean im at a total loss. i dont know what to do. this is what my program shows😭😭

  • just want to say thank you for the help. i am not too sure how but i managed to get them downloaded. i dont know how but i got them,

  • nuyorkee's avatar
    nuyorkee
    Seasoned Newcomer
    2 days ago

    Hey, did you ever figure how you got them to be installed? I’m facing the same issue and I don’t know to get my packs to show in game

  • c15c15e033a05722's avatar
    c15c15e033a05722
    Newcomer
    2 days ago

    Hey i am also having the same problem, this is since updating the EA app and trying all the suggested repairs and clearing caches. Nearly all my previously installed add ons arent showing up at all and only come up as able to purchase.
    Ive lost hundreds of pounds worth of expansion packs. 
    I have tried all the above suggestions, someone help

  • nuyorkee​  Are the packs showing as installed in the EA App, but not loading in-game?  If so, please open Marketplace > My Collection and see whether the packs are deactivated.  You can reenable them from there; restart the game again to get them to load.

    If that's not the issue, please describe what you're seeing.

    c15c15e033a05722​  You can try clearing the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    But if that doesn't help, it sounds like you may have signed into the wrong EA account.  That's far and away the most common cause of this issue.  Please see the accepted solution of this master thread:

    Sims 4 - Packs missing from EA app | EA Forums - 11808222