You only have integrated graphics from Intel which is very weak for gaming. You can try to upgrade the driver here: https://downloadcenter.intel.com/
If that does not help try to lower graphics setting in The Sims 4.
Since you have a desktop you can also consider adding a dedicated graphics card. Check your manual to see what can be added.
I have a laptop actually, I know my graphics aren't great but the game has performed just fine in the past (I keep the settings on medium or low), is there any reason why it would start doing this randomly now? I've played the game on the same laptop for years now.
Also, when checking on my drivers, it says that my software is up-to-date. However, I noticed that my graphics driver version is not the same as the most up-to-date version (I'll attach a screenshot below). Should I keep the version that I currently have since it technically says it is up-to-date, or download the latest version?
Your computername starts with Desktop. That generally indicates that it is a desktop.
Yes you should upgrade your Graphics driver. The Intel software mentioned are for the chipset.
When I tried to install the driver, I received an error message saying that the driver being installed is not validated for my computer, and to obtain the appropriate driver from the computer manufacturer.
Edit: I checked Dell's support website to see if there were any updates to my graphics driver and it seems like it is up-to-date, so I will try and run the game on lower settings and windowed mode to see if the issue persists, but it doesn't seem like my settings matter because the issue has been happening no matter what I try. But thank you so much for your help!
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