4 years ago
Sims 4 "not responding"
Hello simmers, I am currently having an issue with Sims 4. The game loads normally and lets me start up a new game or use a current save, but the game freezes and gets "not responding" message betwe...
@BustyWench Try installing a slightly older graphics driver. I've seen a few people running the current Nvidia driver with dxdiag errors that are probably related to the driver, and the next-newest versions should still be perfectly fine. You'll need to do a clean uninstall:
You can get older drivers here; I'd go with 496.76, from November 16:
https://www.nvidia.com/en-us/geforce/drivers/
Restart after installing the driver and before trying to play. And please use a(nother) clean Sims 4 folder, to keep things simple.
OK, completely uninstalled Nvidia driver with the DDU program. Reinstalled the one you suggested and tried running with a clean Sims folder. Still having the same issue ☹️
@BustyWench Try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If that doesn't help, try playing in a clean boot, again while offline:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background processes list shutting down everything that doesn't absolutely need to be running. If you accidentally kill a critical process and it doesn't restart itself (they often do), just reboot your computer.
I believe I managed this. Quite a few processes restarted and I don't think I missed one. The game is still freezing within an hour of play though.
(sorry for the delay in replies, covid booster had some nasty side-effects)
I also tried testing the game n both windowed and fullscreen mode as I don't think I'd checked that yet (still freezes).
I guess at this point i'm probably looking at a windows reinstall ☹️