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yeehbadger's avatar
yeehbadger
5 years ago

Sims 4 not running on Dell Inspiron 5567

Hi I have The Sims 4 downloaded on my PC from Origin and unfortunately when I go to play it all I get is a white screen and no way of clicking on anything to get into game settings, options etc. Is...
pc
jpkarlsen's avatar
jpkarlsen
Hero (Retired)
5 years ago

@yeehbadger 

Rightclick the game in Origin and select Repair.

yeehbadger's avatar
yeehbadger
5 years ago

Thanks for the suggestion.

I only downloaded the game again today from my Origin account, so it should be fine, but I'll give it a go.........

I also noticed on Origin it lets you select a couple of very basic options, like a 32 Bit version. I even tried this just in case, but no luck.

Just repaired it and it came back as all ok. Then tried it again, but no luck.

When the screen goes white it almost looks like it is trying to run the game on a different screen size and then gives up.

Do you know what screen size works for the Sims 4 please?

Thanks for your help.

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    5 years ago

    @yeehbadger 

    Do not load the Legacy edition unless your PC runs 32bit or are too weak to run the standard version, All new packs will not run with it.

    Do you have Riva Tuner or Afterburner installed? If so they may conflict with The Game.

    • yeehbadger's avatar
      yeehbadger
      5 years ago

      Nope,

      I don’t have either of those installed. 

      There isn’t really much on the laptop other than the usual word, excel, Adobe, a few Canon camera software programs and Age of Empires, iTunes and photos. 

      Thanks

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