Hi @levijonescc
there seem a few people with this issue.
Could you try a manual reinstall of Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
So I had to reinstall the sims 4 a few weeks ago, which was no big deal, the base game was fine. However, all of my purchased content isn’t installing. My download manager says that nothing is being downloaded, yet when I go into play the game, I get the pop up saying that downloads are still in progress. Origin is acting like it’s in my game but it is not. I have tried a lot of stuff and it’s been weeks now. I also bought a cheap stuff pack yesterday to see if it would work, and it did, everything went well and without issues. If anyone could help me I’d really appreciate that. Thanks
there's been a few people with this issue.
Have you tried a manual re-install of Origin yet: https://help.ea.com/en-au/help/origin/origin/manually-uninstalling-origin/ ?
This is what's happening to me too. I can't figure out why I cant download my city living and cats & dogs. I switched to a newer computer with windows 10 but these were the only two games that didn't download, the button says download but when I click it, it doesn't do anything and it says in progress but nothing happens. Hope someone can helps us.
@haze2008 Try clearing Origin's cache, and if that doesn't help, uninstalling Origin "the hard way" (Origin only, not Sims 4).
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
You can also toggle automatic game updates on and off; quit Origin and restart your computer in between. To access the option, hover over your username, select Application Settings, and under Application (the first tab), scroll down to Client update.
Thank you. So I tried going back onto the computer and and hit download again it let me do that but now it just says details and in progress however there is nothing showing the amount of time or anything. I also am not sure how to clear cache.
Did you ever manage to get this issue fixed, and if so, do you remember how? Am having this EXACT issue with Dream Home Decor and the support is useless ☹️
@SiSi-Chan Please clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
restart your computer, and try again. Or if you have a Mac, run the Origin reset tool instead, and restart afterwards.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
If that doesn't help, try opting into the Origin technical preview (beta). Hover over your username, select Application Settings, and under Application (the first header), scroll down to Client update and enable the option to participate in technical previews. Then quit Origin, restart your computer, and try to download the pack again.
