Sims 4 Performance and Crashing (Crash on Travel, Slow Load Time)
Hi there, I have been experiencing various issues with Sims 4 in the last few months, some of which have almost cost me my save files due to possible corruption; thankfully, I was able to revert back...
I have the same issue. Minor glitches and bugs aside, my game crashes so frequently when playing my main save that it has been rendered unplayable.
Like others, "The Sims 4 has stopped working" error messages and resulting crashes are triggered by any attempt to save (the game, a lot to my library, etc.), when my Sims attempt to travel, and/or when simply trying to load a household. I can sometimes get in an play for a bit, but none of my Sims can travel. I do not play with mods or cc, unless I have unknowingly downloaded either from the gallery. The most obvious head-scratcher is my save inexplicably being 75K+ KB large.
I've scoured the main TS4 forums and these EA Answers HQ forum and have attempted the following without resolution:
repairing in Origin and assuring I wasn't missing a patch/update.
confirming available memory (see attached DxDiag).
disabling Origin in-game.
playing offline.
emptying my Sims 4 cache.
I tried rolling back to an earlier save but either there isn't one or I just can't figure out how to do it. I'm thinking I've only ever used this one save.
Someone suggested that I save all of my Sims and their lots to my library, launch anew, and dropping them all back in. I could do that (if I can save them without a crash) but I play about 20+ families that are (almost) all related to each other. If this fix means they lose all of their relationships, I'll have towns full of "relative-strangers" who may want to woohoo with each other and that's creepy... I also have not uninstalled/reinstalled my game or any packs, which has been suggested, for fear I would lose everything?
The problem started sometime after I downloaded/installed Spooky Stuff. I'm not saying Spooky Stuff is to blame, simply offering a date reference. Also, SS tried to install twice - or maybe it did, I don't know how to find out. I would assume a duplicate attempt would replace the original and not add double files. Around the same time frame while in-game, I also suffered a PC crash that was triggered by a Windows 10 update. May or may not be related, but felt it worth mentioning.
I have been able to start a brand new game/save that does not crash, so the error is somewhere in that particular game/save.
A link to a .zip copy of the save, a DxDiag, and one of several recent crash reports are in the spoiler below. If you need/want anything else, please let me know.
The issue unfortunately is now pretty much in EA's ball court now, a majority of these performance issues are as a result of the program not utilizing memory correctly, or due to it only being a 32-bit program, which results in the OS crashing it.
I wish there was more steps we could do here outside of the game itself, but we've exhausted all our options.
Thank you for the reply. It's just frustrating that it happens. I've lost an entire year's worth of game play, achievements, etc. I love the game, but these recurrent and unresolved issues are starting to make me love it a little less. It's very unfortunate.
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