Sims 4 Product code
I brought Sims 4 through steam and I didnt get a product code. I have contacted EA games and after supplying all the information they asked for they closed my case and I still dont have a product cod...
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I tried that and still get this
@Looneybin1978 When you sign into ea.com with your Steam login, do you get into the same Origin account you're using now? The point is not to sign in, the point is to sign in AND confirm that the EA login details are correct. Please let me know either way, and double-check that you're signed into Origin using the same email address you see on ea.com when signing in with your account.
If that's not the problem, please let me know what antivirus you use, if any, and whether Origin works properly when you sign into it, specifically whether your game library loads and whether Sims 4 is listed there.
the email is the same my anti virus is AVG
@Looneybin1978 Try temporarily disabling AVG, as described here:
https://support.avg.com/SupportArticleView?l=en&urlname=Disable-AVG-Antivirus
As long as you don't do anything other than try to play, your computer should be safe. If this helps, you can set exceptions for Origin, Steam, and Sims 4 (TS4_64.exe) within AVG.
Otherwise, please contact EA customer support to make sure that there's nothing wrong with your Origin account or the link to your Steam account, or your copy of Sims 4 for that matter.
Thanks for the help but I have requested a refund and brought a different copy that has a product code
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