I didn't think my SIMS 4 purchase went through and tried it again, and again. Now I got charged 3x for the same game. I don't understand how to open a chat to an EA rep to resolve this. All the instructions say to click on open chat and I don't see the button. Is there a phone number to call, or an email to resolve this? I finally had my credit card block the charge, and EA froze my account. Not sure what to do now. Advice?
CosmicCookielove You'll need to contact EA customer support both for the triple charge and to try to unlock your account. Issuing a chargeback is against EA's TOS, so it's no surprise your account was frozen; this happens all the time.
I would strongly recommend using live chat rather than email. If you don't see the option, choose a slightly different category of issue. Alternately, open the help site in a private browser window and don't sign in. Some of the options have a "continue without logging in" button, and those should give you a live chat option.
