Sims 4 randomly freezes, the cursor will still be able to move and the music will continue playing, but everything else is frozen. it's happened to me over the last few versions of the game, I have tried without mods, with a new save, deleting the cache file, reinstalling GPU drivers, repairing the game with no luck. The game will eventually freeze, sometimes after 30 minutes, sometimes after 10 - there's no specific action in-game that causes it.has anyone else had this issue?I've attached my DXDiag, (I don't have a crash report as the game only freezes, i need to win+tab a new desktop to be able to access the task manager to force quit when this happens)

@Stephen_Mulhern Does the clock freeze ? Did you have a Winterfest between Nov and Dec patch ?Potentially you could have this issue: https://answers.ea.com/t5/Bug-Reports/Game-Freezing-because-of-Father-Winter-Aftermath-Patch-1-69-57/m-p/9835144

I need to check the clock next time it happens, but this happens even with a fresh save game so I doubt it has to do with winterfest issue

@Stephen_Mulhern are you using different houses in the different saves ? There's also an issue with platforms.

Yeah it can happen when I’m exploring different locations - what is this platform issue? How can I make sure it doesn’t happen to me ?thanks for your time !

there seems to be a memory leak, as when i have to force quit the game, there is like 50% RAM usage (i have 16GB), i've installed MCC to check if there are hidden Father Winter in the game, but i can't see any random characters in the unhide hidden households menu (just the star wars NPCs)

Sims 4 Random game freezing, even after repair and updates

16 Replies

crinrict
Hero+
5 years ago
@Stephen_Mulhern Does the clock freeze ? Did you have a Winterfest between Nov and Dec patch ?

Potentially you could have this issue: https://answers.ea.com/t5/Bug-Reports/Game-Freezing-because-of-Father-Winter-Aftermath-Patch-1-69-57/m-p/9835144
Stephen_Mulhern
5 years ago
I need to check the clock next time it happens, but this happens even with a fresh save game so I doubt it has to do with winterfest issue
crinrict
Hero+
5 years ago
@Stephen_Mulhern are you using different houses in the different saves ? There's also an issue with platforms.
Stephen_Mulhern
5 years ago
Yeah it can happen when I’m exploring different locations - what is this platform issue? How can I make sure it doesn’t happen to me ?
thanks for your time !
Stephen_Mulhern
5 years ago
there seems to be a memory leak, as when i have to force quit the game, there is like 50% RAM usage (i have 16GB), i've installed MCC to check if there are hidden Father Winter in the game, but i can't see any random characters in the unhide hidden households menu (just the star wars NPCs)
Stephen_Mulhern
5 years ago
the game also froze a few times earlier when in create-a-sim
crinrict
Hero+
5 years ago
@Stephen_Mulhern The platform issue is this: https://answers.ea.com/t5/Bug-Reports/WORKAROUND-Routing-Issues-with-Platform-freeze-the-game/td-p/9788121

How big is your save game ?

Is the RAM usage also that big on the new save you tried ?
Stephen_Mulhern
5 years ago
my saves are about 4-5 MB , but it seems to happen in any save really
Stephen_Mulhern
5 years ago
is there a way to log what happens when it becomes unresponsive? like some system profile recording ?
puzzlezaddict
Hero+
5 years ago
@Stephen_Mulhern If you'd like to do some hardware monitoring, that's easy enough. Download hwinfo from here:

https://www.hwinfo.com/download/

You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want. (If you would like to install, be sure to click the green button, not the orange one.) Restart your computer, and don't open any other apps. Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging. Save the file to your desktop for easy access later.

Wait five minutes, then launch Sims 4 and play until it freezes. Click the same button to end logging; if you can't access hwinfo and need to force a restart, the log data should still be intact up to that point. Then upload the log to a third-party free filehosting site and link it here. Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.