Ever since the release of Adventure Awaits the game randomly freezes then my computer reboots. No BSOD, just reboot. I've had the manufacturer do support to see if it's hardware and everything hardware checks out fine. Sims 4 is the only game this is happening on. All the other games are playing fine.
As to the above, I forgot to add that I've uninstalled all mods, uninstalled Sims 4 & reinstalled it, cleared the caches in both Sims 4 and EA app, updated my graphics card driver and made sure all Windows updates were installed. All several times. Then I've reinstalled Sims 4 base game and it happens even in the base game without any expansion packs or DLC. I just uninstalled EA app and after again installing Windows updates for today. All my other non EA games are playing just fine.
My system far exceeds recommended requirements. And this just started since the Adventure Awaits release. Is it the release or the Warm & Cozy DC? I can't uninstall that.
Hi cwbethanyc
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
Thank you for taking a look at this! I just don't know what is going on.
