I did do that, but it didn't work. When I went into the download settings the only thing that's showing up is Czech, Polish and Russian. It's really strange that this is happening.
@StarlaShine20 This has been happening more often recently. It seems that some players have had the language-locked version added to their accounts for no apparent reason, often on top of the global version that was already present. Other players, at least some of them, have been able to contact EA customer support and either have the language-locked version removed from their accounts, so please try that.
https://help.ea.com/en/contact-us/
I'd strongly suggest using live chat rather than email, as you'll get a much faster response and probably a better one. If you don't have the option for live chat, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue.
Do you think I could try contacting EA customer support before I try reinstallation and find out if I've been region locked too?
I'm scared to touch anything in case it's the wrong language again and I don't have time to reinstall everything this week. I've been playing with no Growing Together text since Saturday and it really takes away from the experience.
@Hikari38 That assumes that customer support would give you an accurate answer. Much easier would be to install the EA App on a different computer, sign into your account, and try to download Sims 4. You can cancel after you see the available languages but before the download starts, so no need to worry about taking up space or bandwidth on someone else's computer.
One other thing you can try is renaming the Sims 4 folder that contains the game's program files. This might trick the App into thinking it's not installed, giving you the option to download again, which you can then cancel before restoring the correct name. I haven't tested this myself and can't right now because the App isn't loading correctly for me, so I'd go with the more reliable method above if you have access to another computer that runs Windows. But this may well work too.
If you get an error when trying to rename the folder, make sure both the EA App and the EABackgroundService are NOT running in the Task Manager.
I tried, I logged in on another computer and all languages seem to be there, English appeared automatically as the preferred one.
I'll try to make some time to backup my saves and try reinstalling after all.
I'll let everyone know how it went.
Again - thank you for your assistance and support, this experience was really upsetting and your help has been comforting. I am really grateful!
How do I do live-chat? I only see the email option. I'm based in the US
@galaxypupsimmer Pick a slightly different category of issue.
However, if your game has been switched to the Czech/Polish/Russian version, please use this thread:
and provide the info requested in that post.
Community Manager
