@StarlaShine20 This has been happening more often recently. It seems that some players have had the language-locked version added to their accounts for no apparent reason, often on top of the global version that was already present. Other players, at least some of them, have been able to contact EA customer support and either have the language-locked version removed from their accounts, so please try that.
https://help.ea.com/en/contact-us/
I'd strongly suggest using live chat rather than email, as you'll get a much faster response and probably a better one. If you don't have the option for live chat, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue.
How do I do live-chat? I only see the email option. I'm based in the US
@galaxypupsimmer Pick a slightly different category of issue.
However, if your game has been switched to the Czech/Polish/Russian version, please use this thread:
and provide the info requested in that post.
