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I’m having the same problem. I did some research about it and read that there was a bug in the download but EA should have it fixed either tonight or tomorrow at the latest.
I was having this issue last night when I tried to download Seasons.
Try this:
Fully exit out of the game and Origin. - If exiting Origin isn't working, open Task manager (Ctrl-Shift-Esc) search for a file called ts4.exe. Click on it and select end process.
Restart the computer and try again to see if Origin automatically starts downloading any free and/or owned content.
If that doesn't work, try resetting the installation folder for Sims 4.
To do this, go to Origin and click Application Settings, select the Installs and Saves tab and re-select the location to install the game to.
For example: Install Sims 4 to: C:\Program Files (x86)\Origin Game
This should help Origin reset the download and see any new updates or content ready to download and install.
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