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Anonymous
8 years ago
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Sims 4 Serial code issue!!

Hey Everyone, I would ask for your help or advice about my Sims 4 Serial Code because a few weeks ago I had troubles with my password that is needed to log in to my computer. So we took my computer ...
  • Phantomlover1717's avatar
    8 years ago

    You don't have to repurchase the game again. It should be in your library in the account you first installed the game with. But like you mentioned, it isn't showing, so give these a try:

    Give these a try:

    The game no longer shows up in Origin

    Try the following things: 

    • Restart Origin.
    • Log out and back in and use the email address instead of the user name. Make sure to use the one you used to register the game in the first place.
    • Reinstall Origin.
    • Restart your router/modem.
    • Make sure the game isn't hidden by accident. To check, put the filter to Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))
      Spoiler
    • Get in touch with an EA Game Advisor.

    Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232

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