Forum Discussion

DracoDeiure's avatar
DracoDeiure
Rising Newcomer
7 months ago
Solved

Sims 4 stops responding

After the newest update, the game stops responding after bout 15-30 min of gameplay. The in-game time continues but everything else stops, cannot select other sims or build option. In some cases, able to close the game. Most often, have to restart computer to close the game window. Did multiple repairs, nothing helped.

  • @DracoDeiure  Do you use mods or custom content, and if so, does it help to remove the Mods folder?  You don't need to save your progress; this is just for testing.

    If that doesn't help, or you don't use mods, please test a new save, for comparison's sake.  I'm not saying you need to get rid of your main save, only that it would be useful to know whether the problem is confined to the one save or more global.

    Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

1 Reply

  • @DracoDeiure  Do you use mods or custom content, and if so, does it help to remove the Mods folder?  You don't need to save your progress; this is just for testing.

    If that doesn't help, or you don't use mods, please test a new save, for comparison's sake.  I'm not saying you need to get rid of your main save, only that it would be useful to know whether the problem is confined to the one save or more global.

    Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/