Sims 4 Stuck on 1st loading screen

@Syphililis  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether OneDrive is running on this computer, even if you don't use it.

here is the dxdiag as requested. and, yes I did find the microsoft one drive in my programs and features ☹️  thank u for u time and effort.

@Syphililis  Your dxdiag shows that the installed graphics driver is from 2020, so that's the place to start.  You can get the newest driver directly from Nvidia:

https://www.nvidia.com/Download/driverResults.aspx/210648/en-us/

Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart your computer when you're done.

The Sims 4 errors in your dxdiag could easily be due to the old driver, but if installing the newer one doesn't help, please try pausing OneDrive syncing before you play.  You can see the option by right-clicking the cloud icon in the lower-right corner of the screen.

hello I followed all your steps for updating my drivers and pausing the onedrive. I launched the game and let it load for around 45 minutes. and then met of the same result ;( is all hope lost for me to make the game work...?

hello puzzle addict. i created this new local admin account and tried to run the sims 4 from it, to no avail. i also did the clean reboot like u said and followed all the steps. but i somehow disabled my wifi connection and i couldnt figure out which service from system configuration it was that allowed wifi connection to reenable it. so i was unable to complete this solution unfortunately. i feel i am at the point of giving up. i appreciate all your time and effort on this. i am sorry for the wasting of your time. i don't think i will be playing the sims 4 anymore. best of wishes to you!

- A

hello again. after much thinking i have decided not to give up on this. if u can, please explain me how to maintain the internet connection while doing clean reboot i will try this one again and see how it works. much thanks 🙂

update! major error on my part. my sims does work on the local admin account! which is very pleasing to me! im not sure what this means though 🙌

@Syphililis  The fact that the game works in the new account means the problem is with one or more settings in your main account.  We can try to address that, and I'm happy to make suggestions to that effect.  But you should know that it's often like searching for a needle in a haystack, with no sense of how long the process will take until it's solved.  So it might be easier to just use the new Windows account and transfer over your content.

Having said that, if you do want to fix your main account, I'd start with a virus scan just to make sure nothing is lurking on your computer.  I don't think it's likely, only that it should be eliminated as a source of error before doing other troubleshooting.  Please download Malwarebytes (the free trial is fine) from here:

https://www.malwarebytes.com/mwb-download

Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for your C drive, and let it do its job.  This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything., so you may want to set it to run while you're doing something else.  Please attach its report so I can take a look.

searching for a needle in a haystack doesn't sound like much fun 🙂 i think i will just begin the transfer of data because I honestly don't mind just playing on a different account! im just happy the game works again 🥳 because of you! i thank you for all your time and thoughts on helping me solve this problem. finally i can play in peace. salud.