Forum Discussion

kaitlynmerry's avatar
9 years ago
Solved

Sims 4 Stuck on Loading Screen

I recently downloaded custom content for the first time and loved it so much. I opened the game and it worked fine. The next night, I got some more custom content and when I went to load the game, it froze on the Sims 4 startup screen. I tried restarting my computer, but it still didn't work. I got tired and left my laptop on overnight. When I woke up the next day, the sims had loaded up. I couldnt play as I had to leave, so I shut the game down. When I got back and tried to open it up, the game froze again. I've been waiting to see how long it takes it to load for 30+ minutes now and it's starting to get annoying. I'm not sure why my game isn't loading up quickly anymore as it used to load up within seconds. Can anyone help me fix this?
  • One of my CC items was not compatible with the game. I had to go through all my CC to see which one was causing the issue. Once I discovered which one it was, I removed it from the game and the game ran fine. If you also have this issue, try using the half and half solution to discover which CC item is causing the issue and remove it from the game.

14 Replies

  • Hazza0213's avatar
    Hazza0213
    6 years ago

    Hi, Do you remember which file was it? I have the same problem and it is due to my custom content.

  • I don't have cc and my game is still frozen at the loading screen with the turning crystal. I have tried to go to the apps on the bottom and close it but that did not work. I tried to restart and shut it down but it needs to be closed first and I can't close it. Is there any way to fix this?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi all. 


    Since this is a rather old thread that was dormant for quite a while I've gone ahead and locked it. 

    If you need some help with a similar issue feel free to post a new thread, and we can take a look. 

    Thanks!

    /Kent