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Anonymous's avatar
Anonymous
9 years ago
Solved

Sims 4 Stuck on Loading Screen

I have had the Sims 4 for a while, I can't remember exactly, but I've had it for maybe over a year and a half. Over the summer of 2015 I was downloading custom content with my friend, so we could have similar cc. I accidentally downloaded a piece of Sims 3 custom content, which I then immediately deleted. My game did not work after that and I could not figure out why. I got a new laptop for Christmas that year, put all my game saves and cc on a flashdrive, and installed it onto the new laptop. When I tried to open it I was met with a message that directly told me what cc was wrong with my game, something that didn't show on my old computer. I deleted the piece of custom content, and the game still would not open. I reinstalled it, and now it opens. However, it gets stuck on the Sims 4 logo before I even get to the homepage. My screen is not frozen as I can still move the mouse and the game music is still playing. The only was I can exit is logging out of my computer. I have reinstalled my game since then, hoping it would fix the problem, and the same thing has happened. I would like to keep my custom content if possible, as I have 652 items. Any ideas? -Paige

pc
  • Phantomlover1717's avatar
    Phantomlover1717
    9 years ago

    This is a CC problem sadly. I suggest taking all your CC out and testing the game without it.

    When the game runs fine without you'll have to find the broken CC. You can do that with the 50/50 method, where you put half in and test the game, and keep splitting until you find the broken CC.

    There is also a program or mod that you can run, but I don't know the name, and I couldn't link it on this forum. So you'll have to Google that.

    The problem with CC and mods is that when the game updates the CC/mods sometimes need an update as well. So your game hasn't worked since 2015, and we had a lot of updates since then, so it's very likely your CC and mods are outdated and need either an update, or need to be removed.

    For updated versions you'll have to redownload the CC or mods, or contact the maker of the mods as EA doesn't support CC and mods.


    See this for more information: [PLEASE READ] Usage of Mods and Custom Content

6 Replies

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    9 years ago

    This is a CC problem sadly. I suggest taking all your CC out and testing the game without it.

    When the game runs fine without you'll have to find the broken CC. You can do that with the 50/50 method, where you put half in and test the game, and keep splitting until you find the broken CC.

    There is also a program or mod that you can run, but I don't know the name, and I couldn't link it on this forum. So you'll have to Google that.

    The problem with CC and mods is that when the game updates the CC/mods sometimes need an update as well. So your game hasn't worked since 2015, and we had a lot of updates since then, so it's very likely your CC and mods are outdated and need either an update, or need to be removed.

    For updated versions you'll have to redownload the CC or mods, or contact the maker of the mods as EA doesn't support CC and mods.


    See this for more information: [PLEASE READ] Usage of Mods and Custom Content

  • Anonymous's avatar
    Anonymous
    9 years ago

    I'll have to try that, thank you! Unfortunately, the 50/50 method is going to take a while for me. I guess that's the problem when you're addicted to custom content xD

  • Anonymous's avatar
    Anonymous
    9 years ago

    It Worked! Thank you so much 🙂))

  • Anonymous's avatar
    Anonymous
    9 years ago
    I have the same problem, only I have no CC. Any idea what the problem might be?
  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Hi @Hawkz1994

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • JakeAllanXo's avatar
    JakeAllanXo
    9 years ago
    Thank you this helped me out so much, I found out the problem on my game and now it works perfectly thank you

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