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Brideofthedemon's avatar
Brideofthedemon
7 years ago

Sims 4 stuck on loading screen

My sims 4 is stuck on loading screen when trying to get into live or build modes. I use CC but I removed it and it's still doing to. I tried repairing through origin which "repaired" it but my game is still doing it. Please help I'm getting very frustrated 

pc

2 Replies

  • zebraparty0608's avatar
    zebraparty0608
    7 years ago

    I've had a problem with the game crashing over the last few hours, usually when I try to save, or go to manage worlds. And it never ends up saving either so I've had to play the same day over like three times :/  I'm wondering if it has something to do with the upcoming patch tomorrow/later.

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi @Brideofthedemon and @zebraparty0608

      

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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