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0megaJ0ker's avatar
7 years ago

Sims 4 Triggering BSoD and Stutters After Windows 10 August Update

I've been struggling to play the Sims 4 on my computer since August. The game work perfectly fine last year and this years summer without issue until Windows issued an update on August 2nd that caused only the Sims 4 to have these problems. It caused it to stutter at random times, freezes both main and second monitor as well causes the 2nd to lose signal and comeback. If any of these occur I would try to either restart or shutdown my computer only causing it to get a BSoD from either one informing me that it was triggered a Kernel Security Check Failure. Games like Mass Effect and Fallout 4 doesn't trigger this issue, only the Sims 4 both with and without mods. I even had to uninstall and reinstall the game and its packs/stuffs/expansions twice.

Here's my DxDiag.

26 Replies

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @0megaJ0ker 

    But did you uninstalled them clean? (Meaning did you used a driver uninstall tool like DDU (Display Driver Uninstaller) that @kreatora linked.

    Furthermore, why are you using a External USB Graphics adapter for your second Monitor on a 1080ti SLI system?

    And did you disconnected that Monitor, and then restarted your system, as @puzzlezaddict  suggested?

  • 0megaJ0ker's avatar
    0megaJ0ker
    7 years ago

    Sorry for the 2 month late reply, I've been really busy with work. To answer yes I did use DDU and reinstalled my Display Driver, I've stopped using the USB display adapter but the Sims 4 still triggers a BSoD during Shut Down even though it's not suppose to trigger it with my current hardware.

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @0megaJ0ker 

    • Look under "C:Windows\Minidumps"
    • There you should find "*.dmp" files with dates that match the BSOD crashes.
    • Zip the last two of them together and load them up at a free file hosting site. 
    • Post the download link here.