Forum Discussion

loweeza17's avatar
loweeza17
10 months ago

Sims 4 Unseemingly Crashing--DxDiag Attached

Hi all, I was playing the Sims 4 on my 6 year old MacBook with no problems and wanted to reboot it on my gaming PC. I've completely updated the game and repaired it but nothing seems to be helping. S...
pc
loweeza17's avatar
loweeza17
10 months ago

Thanks for the suggestions!

AFIK I haven't run into any blue screens. Maybe they happen quickly before my game quits on me. I have been gaming on my Xbox lately and haven't really been using my PC.

Ran the Restorehealth with a restore operation completed successfully.

Scannow says Windows Resource Protection did not find any integrity violations.

Had one update and restarted successfully.

Ran the DDU without running safe mode restart because I don't use special characters or anything special with my keyboard. It ran successfully with a few black screens popping up which I am guessing is normal while removing the drive. There were some background programs which wouldn't let me stop running them but otherwise I followed the rest of the NVIDIA reinstall instructions. The reinstall worked fine after I rebooted my computer.

When I started TS4 there was a download it had to complete. The EA launcher stayed in "Preparing Game" for quite awhile but it launched okay. I played for a few minutes, tested using the camera with no problem and did some tasks. Sat down to the computer to order seeds for the event and then promptly crashed.

Thanks again for continuing to help me!

puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

@loweeza17  Your new dxdiag shows more crashes of the graphics driver, both the same kind as before and a new type.  Since you already clean-uninstalled the driver, the next question is whether your graphics card is working properly.  Do you have access to another GPU you could test with, or access to another system where you could install this one?  That would be the most conclusive test—if the card doesn't work in a different system that otherwise runs fine, or a different GPU works in your system, that's a pretty clear sign.

Your CPU doesn't have integrated graphics, unfortunately, so that's out, but you can really test with any GPU that doesn't require more juice than your power supply can provide.  And your card doesn't need a lot of power either, just one supplemental 8-pin connector and a 300W PSU overall.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,450 PostsLatest Activity: 7 years ago