Sims 4 unsupported video card

@Kayleighch94  Just to clarify, your graphics chip is listed as unsupported within the game's database, so that part of the issue is normal.  However, you should only see the message once and should probably be able to change the graphics settings.  Additionally, the fact that the graphics driver is crashing does need to be addressed, whether or not it's the direct cause of your inability to change the in-game settings.

You already have the newest driver from HP installed.  So the easiest step, if your computer lets you, would be to install the newest one from Intel:

https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40-

Run the installer as an admin: right-click on the download and select "Run as administrator."  However, you may get an error about the driver not being compatible, which would mean you're stuck with the HP driver.  In that case, you'd need to do a clean uninstall and reinstall of that driver.

First though, run a couple of basic checks on your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

For the clean uninstall, download Display Driver Uninstaller from here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3430

On the download page you linked, download the last graphics driver listed, the one dated March 6, 2019.

Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:

Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:

In the blue box, choose GPU, then Intel if it's not already showing.  Then click Clean and Restart (red box).

Once your computer has rebooted, now back in normal mode, run the driver install .exe as an admin.  Restart again before trying to play.

Please also delete options.ini, in Documents\Electronic Arts\The Sims 4, before launching the game again.  You'll see the "unsupported card" message again, once, but after that the game will hopefully behave as it always did.  Let me know if it doesn't.

By the way, it would be simple enough to get rid of the "unsupported" error if it comes to that.  It wouldn't change anything about your hardware, just how the game reads it.