Forum Discussion

Maddlondon1's avatar
Maddlondon1
11 years ago
Solved

SIMS 4 used purchase product code doesn't work

I recently purchased the Sims4 "used" from Amazon.  I tried to install this game on my PC and got a message from Origin that the product code has already been used.  Is there any way I can just get a...
pc
  • crinrict's avatar
    crinrict
    11 years ago

    You will need to get a refund from the seller. It's been like that for a while now.

    I doubt CS is going to give you a new code but you can always try

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor

    In Details here: How to contact a Game Advisor using the new EA Help page

crinrict's avatar
crinrict
Hero+
11 years ago

You will need to get a refund from the seller. It's been like that for a while now.

I doubt CS is going to give you a new code but you can always try

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Maddlondon1's avatar
Maddlondon1
11 years ago

Thank you crinrict.  I will try contacting an advisor through live chat again. I keep getting the "experiencing heavy volume or under maintenance..." thingy with live chat so my requests have not gone through with previous attempts.  I'll keep trying though.  If I can't get a new product code ( I do have proof of purchase)....then I'll certainly request a refund from the Amazon seller.  I think I also need to make Amazon customer service aware that this game should not be put on the "used" list by any seller for purchase.  Thanks again.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Yeah, Ebay sellers have the same issue. All Origin PC games now work like this.

    Fifa is having some issues hence the heavy load on CS atm.

  • kvineyard's avatar
    kvineyard
    11 years ago

    Were you able to get another code?

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