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salpharre's avatar
salpharre
9 years ago
Solved

Sims 4 Vampire pack activation code missing

I just bought the Sims 4 Vampire pack online version and when I went to download it through origin, a pop-up appeared saying to activate the game. It also called it an 'Unidentified game' if that eve...
pc
  • EA_Mai's avatar
    EA_Mai
    9 years ago

    Hi @salpharre,

    Please, try to log out and log into Origin again. Does it work now?

    If not, did you buy the game through Origin?

    -Mai

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Hi @salpharre,

Please, try to log out and log into Origin again. Does it work now?

If not, did you buy the game through Origin?

-Mai

  • salpharre's avatar
    salpharre
    9 years ago

    Yes! Logging out and logging back in worked! Thank you!

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      9 years ago

      Glad it worked 🙂

      Are you enjoying the new pack?

      • Anonymous's avatar
        Anonymous
        9 years ago

        Oh my god!! THANK YOU!!!! I was freaking out so much! This worked and I love the new pack! Thank you, thank you!!!😃

    • marclinephantom's avatar
      marclinephantom
      9 years ago

       I lost my vampire pack code can someone help me

      • crinrict's avatar
        crinrict
        Hero+
        9 years ago

        Where did you buy the pack ? On Origin ?

        Then you don't need a code. Just find the game on extra content on the base game

  • Anonymous's avatar
    Anonymous
    9 years ago

    when I did that it did not work and I'm getting a little mad about it. it's not that cool and that's what I bought. I also didn't get a code

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      9 years ago

      Hi @ameilia2u,

      Did you buy your game in Origin or from another retailer?

      If logging out and logging in again didn't work, please, try to clear your Origin cache following this steps:

      Instructions for Windows:

      Spoiler
      1. First, make sure you can view hidden files and folders:
        1. Hit the Start button (or press Win + X for Windows 10).
        2. Click on Control Panel.
        3. Click on Appearance and Personalization, then Folder Options.
        4. Click the View tab.
        5. Under Advanced settings, click Show hidden files and folders, and click OK to save the change.
      2. If Origin is running, close it by clicking Origin in the menu bar then Exit.
      3. Click Start, then Computer, then double-click (C🙂 to open the C:\ drive
      4. Open the ProgramData folder, then the Origin folder, and delete all the files and folders inside it except for LocalContent.
        1. If you’re on Windows XP  you’ll find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
      5. Go back to C:\: 
        1. Open the Users folder,
        2. Open the folder with your  username, 
        3. Open AppData, 
        4. Then Roaming, 
        5. Then Origin
          •  Delete all the files and folders inside.
      6. Go back to the AppData folder: 
        1. Open the Local folder, 
        2. Open the Origin folder
          • Delete all the files and folders inside.

      Instructions for Mac:

      Spoiler
      1. Open your local hard drive.
        • Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.
      2. Open the Library folder.
      3. You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder.
      4. Open the Application Support folder, then open the Origin folder.
      5. Delete the DownloadCache folder.
      6. Empty your Trash.

      Can you download and play your game now?

      -Mai

      • Anonymous's avatar
        Anonymous
        9 years ago

        nope it still regular sims 4. 😞

  • Anonymous's avatar
    Anonymous
    8 years ago

    I did that but it didn't work and yes I bought it through orgin.

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