Hi @ameilia2u ,
Did you buy your game in Origin or from another retailer?
If logging out and logging in again didn't work, please, try to clear your Origin cache following this steps:
Instructions for Windows:
Spoiler (Highlight to read)
First, make sure you can view hidden files and folders:
Hit the Start button (or press Win + X for Windows 10).
Click on Control Panel .
Click on Appearance and Personalization , then Folder Options .
Click the View tab.
Under Advanced settings, click Show hidden files and folders , and click OK to save the change.
If Origin is running, close it by clicking Origin in the menu bar then Exit .
Click Start , then Computer , then double-click (C🙂 to open the C:\ drive
Open the ProgramData folder, then the Origin folder, and delete all the files and folders inside it except for LocalContent .
If you’re on Windows XP you’ll find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
Go back to C:\:
Open the Users folder,
Open the folder with your username,
Open AppData ,
Then Roaming ,
Then Origin
Delete all the files and folders inside.
Go back to the AppData folder:
Open the Local folder,
Open the Origin folder
Delete all the files and folders inside.
First, make sure you can view hidden files and folders:
Hit the Start button (or press Win + X for Windows 10).
Click on Control Panel.
Click on Appearance and Personalization, then Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, and click OK to save the change.
If Origin is running, close it by clicking Origin in the menu bar then Exit.
Click Start, then Computer, then double-click (C🙂 to open the C:\ drive
Open the ProgramData folder, then the Origin folder, and delete all the files and folders inside it except for LocalContent.
If you’re on Windows XP you’ll find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
Go back to C:\:
Open the Users folder,
Open the folder with your username,
Open AppData,
Then Roaming,
Then Origin
Delete all the files and folders inside.
Go back to the AppData folder:
Open the Local folder,
Open the Origin folder
Delete all the files and folders inside.
Instructions for Mac:
Spoiler (Highlight to read)
Open your local hard drive.
Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.
Open the Library folder.
You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder .
Open the Application Support folder, then open the Origin folder.
Delete the DownloadCache folder.
Empty your Trash.
Open your local hard drive.
Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.
Open the Library folder.
You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder.
Open the Application Support folder, then open the Origin folder.
Delete the DownloadCache folder.
Empty your Trash.
Can you download and play your game now?
-Mai
