Sims 4 Vampire pack activation code missing

ok the other stuff you told me to do worked but it still not on there it been saying (you need the sims 4 and all the updates) I have the updates and the game I was like what the can you guys help me with this to please 🤔 🤔

the issues I bought sims4 from Walmart  I set up under my email later on I went to the site EA and used same email I used for sims4 and bought the vampire pk but the email I got it said I don't have the game um yes I do it is a big mess the vamp pk will not show up

Hi @ameilia2u,

That sounds as if you would have two accounts, or some kind of issue with your account. Please, contact one of our advisers through EA Help, and explain them the situation so they can check what's happening.

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask 🙂

-Mai

I did that but it didn't work and yes I bought it through orgin.

Hi @Elfmau,

Welcome to Answers HQ! 🙂

What did you exactly try, this?: http://answers.ea.com/t5/The-Sims-4/Sims-4-Vampire-pack-activation-code-missing/m-p/5841554/highlight/true#M85074

If so, I would also give this a try: http://answers.ea.com/t5/The-Sims-4/Sims-4-Vampire-pack-activation-code-missing/m-p/6099120/highlight/true#M93121

If you are still having issues, could you give us more details on what is exactly happening for you? That would be very helpful 😉

Thanks!

-Mai

Hello, Uh I bought the Sims Vampires yesterday on Origin with paypal and it seems that on Origin it was never bought. Then today it said I can download and when I clicked it, it said that I have to "Enter a product code for Unidentified Game to began the installation process" .... I was never given a code, I checked my email and I logged in and out or I restart my laptop. I don't know what to do or what I did wrong. 

@dreadd22

The Expansion are tied to the account you used when purchasing it. So log in with that account and you should be able to download.

I need some help I lost my sims 4 vampire code

Hi all. 

This is an old thread that's been inactive for quite some time. I've locked it so that we can avoid bringing it back from the dead again in the future. 

If you need help with a missing code please take a look at the answers that have been provided earlier in the thread. 

Thanks!

/Kent