Having installed The Sims 4 from disc and adding a bundle pack from a redeem code, The Sims 4 will not launch. There are no error codes when I tell it to launch. It just doesn't do anything. I've also gone in and uninstalled Origin, and then reinstalled it.
Again, The Sims 4 will not launch.
What can I do to get this game running?
Did the game launch before the pack? Did you install the game in the default location? Did the game ever play? Did you install Origin to the default location?
This would be the first time it has ever tried to run on this Windows 10 machine (therefore it has never ran). I did not attempt to run it before packs were installed. The game (and Origin) installed on C:, I don't mess with the target install location that's selected by default.
EDIT:
I uninstalled the game through Origin and reinstalled it by downloading it through Origin (instead of through the physical copy). Didn't change anything. The Sims 4 will not run.
Please post your computer's dxdiag - here is a like how to - dxdiag
DxDiag information:
***********************************
------------------
System Information
------------------
Time of this report: 5/19/2016, 22:21:09
Machine name: DELL-PC
Machine Id: {0C6F21B2-A84F-4FF8-9543-1B4243043738}
Operating System: Windows 10 Pro Insider Preview 64-bit (10.0, Build 14342) (14342.rs1_release.160506-1708)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude E5520
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 6040MB RAM
Page File: 4351MB used, 7833MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14342.1000 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: The file igdumd64.dll,igd10umd64.dll,igd10umd64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Input Tab: No problems found.
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 3000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_049A1028&REV_09
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1664 MB
Dedicated Memory: 32 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (40Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5441
Native Mode: 1366 x 768(p) (59.997Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll
Driver File Version: Unknown (Unknown)
Driver Version: 9.17.10.4229
DDI Version: 11.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 26-May-15 6:00:00 PM, 0 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B78E66-4266-11CF-1D63-9024B7C2C435}
Vendor ID: 0x8086
Device ID: 0x0126
SubSys ID: 0x049A1028
Revision ID: 0x0009
Driver Strong Name: oem25.inf:5f63e534992ddd9e:iSNBM0:9.17.10.4229😛ci\ven_8086&dev_0126
Rank Of Driver: 00DE2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 34.7 GB
Total Space: 112.2 GB
File System: NTFS
Model: SSD2SC120G1CS1754D117-551
Drive: D:
Model: HL-DT-ST DVD+-RW GT32N
Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:04, 173056 bytes
--------------
System Devices
--------------
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_049A1028&REV_B4\3&11583659&0&E5
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes
Name: Mass Storage Controller
Device ID: PCI\VEN_1217&DEV_8331&SUBSYS_049A1028&REV_05\4&372C8798&0&02E5
Driver: n/a
Name: Broadcom NetXtreme 57xx Gigabit Controller
Device ID: PCI\VEN_14E4&DEV_1681&SUBSYS_049A1028&REV_10\4&1405A2CF&0&00E6
Driver: C:\WINDOWS\system32\DRIVERS\b57nd60a.sys, 17.02.0001.0000 (English), 5/7/2016 02:34:09, 452608 bytes
Name: Intel(R) HD Graphics 3000
Device ID: PCI\VEN_8086&DEV_0126&SUBSYS_049A1028&REV_09\3&11583659&0&10
Driver: C:\WINDOWS\system32\DRIVERS\igdkmd64.sys, 9.17.0010.4229 (English), 6/1/2015 21:00:18, 5384176 bytes
Driver: C:\WINDOWS\system32\igdumd64.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:14, 12814752 bytes
Driver: C:\WINDOWS\system32\igd10umd64.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:14, 13059896 bytes
Driver: C:\WINDOWS\system32\igfxcmrt64.dll, 2.04.0000.1020 (English), 6/1/2015 21:01:14, 1067696 bytes
Driver: C:\WINDOWS\system32\igfx11cmrt64.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:32, 584192 bytes
Driver: C:\WINDOWS\system32\igfxcmjit64.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:22, 3520000 bytes
Driver: C:\WINDOWS\system32\IccLibDll_x64.dll, 6/1/2015 21:00:14, 102912 bytes
Driver: C:\WINDOWS\system32\igcodeckrng600.bin, 6/1/2015 19:45:24, 963452 bytes
Driver: C:\WINDOWS\system32\igvpkrng600.bin, 6/1/2015 19:46:58, 272928 bytes
Driver: C:\WINDOWS\SysWow64\igcodeckrng600.bin, 6/1/2015 19:45:24, 963452 bytes
Driver: C:\WINDOWS\SysWow64\igvpkrng600.bin, 6/1/2015 19:46:58, 272928 bytes
Driver: C:\WINDOWS\system32\igdde64.dll, 6/1/2015 21:00:14, 110080 bytes
Driver: C:\WINDOWS\SysWow64\igdde32.dll, 6/1/2015 21:00:18, 90112 bytes
Driver: C:\WINDOWS\system32\iglhxs64.vp, 6/1/2015 19:46:58, 17082 bytes
Driver: C:\WINDOWS\system32\iglhxo64.vp, 6/1/2015 19:46:58, 59425 bytes
Driver: C:\WINDOWS\system32\iglhxc64.vp, 6/1/2015 19:46:56, 59230 bytes
Driver: C:\WINDOWS\system32\iglhxg64.vp, 6/1/2015 19:46:58, 59398 bytes
Driver: C:\WINDOWS\system32\iglhxo64_dev.vp, 6/1/2015 19:46:58, 58109 bytes
Driver: C:\WINDOWS\system32\iglhxc64_dev.vp, 6/1/2015 19:46:58, 59104 bytes
Driver: C:\WINDOWS\system32\iglhxg64_dev.vp, 6/1/2015 19:46:58, 58796 bytes
Driver: C:\WINDOWS\system32\iglhxa64.vp, 6/1/2015 19:46:56, 1074 bytes
Driver: C:\WINDOWS\system32\iglhxa64.cpa, 6/1/2015 19:46:56, 1981696 bytes
Driver: C:\WINDOWS\system32\iglhcp64.dll, 3.00.0001.0016 (English), 6/1/2015 21:01:14, 231312 bytes
Driver: C:\WINDOWS\system32\iglhsip64.dll, 3.00.0000.0012 (English), 6/1/2015 21:01:16, 544552 bytes
Driver: C:\WINDOWS\SysWow64\igdumd32.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:16, 11223896 bytes
Driver: C:\WINDOWS\SysWow64\igfxdv32.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:28, 339456 bytes
Driver: C:\WINDOWS\SysWow64\igd10umd32.dll, 9.17.0010.4229 (English), 6/1/2015 21:01:14, 11352688 bytes
Driver: C:\WINDOWS\SysWow64\iglhcp32.dll, 3.00.0001.0015 (English), 6/1/2015 21:01:14, 194880 bytes
Driver: C:\WINDOWS\SysWow64\iglhsip32.dll, 3.00.0000.0012 (English), 6/1/2015 21:01:12, 539312 bytes
Driver: C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe, 9.00.0000.1340 (English), 6/1/2015 21:00:40, 290224 bytes
Driver: C:\WINDOWS\SysWow64\igfxcmrt32.dll, 2.04.0000.1020 (English), 6/1/2015 21:01:12, 957472 bytes
Driver: C:\WINDOWS\SysWow64\igfx11cmrt32.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:22, 551424 bytes
Driver: C:\WINDOWS\SysWow64\igfxcmjit32.dll, 2.04.0000.1020 (English), 6/1/2015 21:00:30, 3129856 bytes
Driver: C:\WINDOWS\system32\difx64.exe, 1.04.0002.0000 (English), 6/1/2015 21:00:12, 197040 bytes
Driver: C:\WINDOWS\system32\hccutils.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:12, 119296 bytes
Driver: C:\WINDOWS\system32\igfxsrvc.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 72704 bytes
Driver: C:\WINDOWS\system32\igfxsrvc.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 523184 bytes
Driver: C:\WINDOWS\system32\igfxpph.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 393216 bytes
Driver: C:\WINDOWS\system32\igfxcpl.cpl, 8.15.0010.4229 (English), 6/1/2015 21:00:28, 135680 bytes
Driver: C:\WINDOWS\system32\igfxdev.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:24, 451584 bytes
Driver: C:\WINDOWS\system32\igfxdo.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 151040 bytes
Driver: C:\WINDOWS\system32\igfxtray.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 183216 bytes
Driver: C:\WINDOWS\system32\hkcmd.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:12, 411056 bytes
Driver: C:\WINDOWS\system32\igfxress.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 9016320 bytes
Driver: C:\WINDOWS\system32\igfxpers.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 453552 bytes
Driver: C:\WINDOWS\system32\igfxTMM.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:42, 418816 bytes
Driver: C:\WINDOWS\system32\gfxSrvc.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:12, 183808 bytes
Driver: C:\WINDOWS\system32\GfxUI.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:14, 5916080 bytes
Driver: C:\WINDOWS\system32\GfxUI.exe.config, 6/1/2015 19:45:12, 268 bytes
Driver: C:\WINDOWS\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 6/1/2015 21:00:24, 18432 bytes
Driver: C:\WINDOWS\system32\igfxext.exe, 8.15.0010.4229 (English), 6/1/2015 21:00:30, 266152 bytes
Driver: C:\WINDOWS\system32\igfxexps.dll, 8.15.0010.4229 (English), 6/1/2015 21:01:10, 41288 bytes
Driver: C:\WINDOWS\SysWow64\igfxexps32.dll, 8.15.0010.4229 (English), 6/1/2015 21:00:28, 33792 bytes
Driver: C:\WINDOWS\system32\igfxrara.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:30, 444416 bytes
Driver: C:\WINDOWS\system32\igfxrchs.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 437248 bytes
Driver: C:\WINDOWS\system32\igfxrcht.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 437760 bytes
Driver: C:\WINDOWS\system32\igfxrdan.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 445952 bytes
Driver: C:\WINDOWS\system32\igfxrdeu.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrenu.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 294912 bytes
Driver: C:\WINDOWS\system32\igfxresn.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 448512 bytes
Driver: C:\WINDOWS\system32\igfxrfin.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 446976 bytes
Driver: C:\WINDOWS\system32\igfxrfra.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 448512 bytes
Driver: C:\WINDOWS\system32\igfxrheb.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 444416 bytes
Driver: C:\WINDOWS\system32\igfxrhrv.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrita.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrjpn.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 440832 bytes
Driver: C:\WINDOWS\system32\igfxrkor.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 439808 bytes
Driver: C:\WINDOWS\system32\igfxrnld.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrnor.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
Driver: C:\WINDOWS\system32\igfxrplk.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrptb.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:36, 446464 bytes
Driver: C:\WINDOWS\system32\igfxrptg.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrrom.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 448000 bytes
Driver: C:\WINDOWS\system32\igfxrrus.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 448000 bytes
Driver: C:\WINDOWS\system32\igfxrsky.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:40, 447488 bytes
Driver: C:\WINDOWS\system32\igfxrslv.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
Driver: C:\WINDOWS\system32\igfxrsve.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
Driver: C:\WINDOWS\system32\igfxrtha.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 445952 bytes
Driver: C:\WINDOWS\system32\igfxrcsy.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:32, 446976 bytes
Driver: C:\WINDOWS\system32\igfxrell.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 449024 bytes
Driver: C:\WINDOWS\system32\igfxrhun.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:34, 446976 bytes
Driver: C:\WINDOWS\system32\igfxrtrk.lrc, 8.15.0010.4229 (English), 6/1/2015 21:00:38, 446464 bytes
Driver: C:\WINDOWS\system32\Gfxres.ar-SA.resources, 6/1/2015 19:45:08, 166170 bytes
Driver: C:\WINDOWS\system32\Gfxres.cs-CZ.resources, 6/1/2015 19:45:08, 142289 bytes
Driver: C:\WINDOWS\system32\Gfxres.da-DK.resources, 6/1/2015 19:45:08, 137141 bytes
Driver: C:\WINDOWS\system32\Gfxres.de-DE.resources, 6/1/2015 19:45:08, 147393 bytes
Driver: C:\WINDOWS\system32\Gfxres.el-GR.resources, 6/1/2015 19:45:08, 210106 bytes
Driver: C:\WINDOWS\system32\Gfxres.es-ES.resources, 6/1/2015 19:45:08, 147288 bytes
Driver: C:\WINDOWS\system32\Gfxres.en-US.resources, 6/1/2015 19:45:08, 132623 bytes
Driver: C:\WINDOWS\system32\Gfxres.fi-FI.resources, 6/1/2015 19:45:08, 142008 bytes
Driver: C:\WINDOWS\system32\Gfxres.fr-FR.resources, 6/1/2015 19:45:08, 145491 bytes
Driver: C:\WINDOWS\system32\Gfxres.he-IL.resources, 6/1/2015 19:45:08, 159008 bytes
Driver: C:\WINDOWS\system32\Gfxres.hr-HR.resources, 6/1/2015 19:45:08, 141049 bytes
Driver: C:\WINDOWS\system32\Gfxres.hu-HU.resources, 6/1/2015 19:45:08, 143932 bytes
Driver: C:\WINDOWS\system32\Gfxres.it-IT.resources, 6/1/2015 19:45:08, 149682 bytes
Driver: C:\WINDOWS\system32\Gfxres.ja-JP.resources, 6/1/2015 19:45:08, 163421 bytes
Driver: C:\WINDOWS\system32\Gfxres.ko-KR.resources, 6/1/2015 19:45:08, 148042 bytes
Driver: C:\WINDOWS\system32\Gfxres.nb-NO.resources, 6/1/2015 19:45:08, 137784 bytes
Driver: C:\WINDOWS\system32\Gfxres.nl-NL.resources, 6/1/2015 19:45:08, 144020 bytes
Driver: C:\WINDOWS\system32\Gfxres.pl-PL.resources, 6/1/2015 19:45:10, 142717 bytes
Driver: C:\WINDOWS\system32\Gfxres.pt-BR.resources, 6/1/2015 19:45:10, 144260 bytes
Driver: C:\WINDOWS\system32\Gfxres.pt-PT.resources, 6/1/2015 19:45:10, 142877 bytes
Driver: C:\WINDOWS\system32\Gfxres.ro-RO.resources, 6/1/2015 19:45:10, 146004 bytes
Driver: C:\WINDOWS\system32\Gfxres.ru-RU.resources, 6/1/2015 19:45:10, 194245 bytes
Driver: C:\WINDOWS\system32\Gfxres.sk-SK.resources, 6/1/2015 19:45:10, 141838 bytes
Driver: C:\WINDOWS\system32\Gfxres.sl-SI.resources, 6/1/2015 19:45:10, 137889 bytes
Driver: C:\WINDOWS\system32\Gfxres.sv-SE.resources, 6/1/2015 19:45:10, 142882 bytes
Driver: C:\WINDOWS\system32\Gfxres.th-TH.resources, 6/1/2015 19:45:10, 223664 bytes
Driver: C:\WINDOWS\system32\Gfxres.tr-TR.resources, 6/1/2015 19:45:10, 144645 bytes
Driver: C:\WINDOWS\system32\Gfxres.zh-CN.resources, 6/1/2015 19:45:10, 124650 bytes
Driver: C:\WINDOWS\system32\Gfxres.zh-TW.resources, 6/1/2015 19:45:10, 126300 bytes
Driver: C:\WINDOWS\system32\ig4icd64.dll, 9.17.0010.4229 (English), 6/1/2015 21:00:24, 13037568 bytes
Driver: C:\WINDOWS\SysWow64\ig4icd32.dll, 9.17.0010.4229 (English), 6/1/2015 21:00:30, 10820096 bytes
Driver: C:\WINDOWS\system32\igfxCoIn_v4229.dll, 1.02.0030.0000 (English), 6/1/2015 21:00:38, 124928 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_049A1028&REV_04\3&11583659&0&E8
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 91920 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 455440 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 494352 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_049A1028&REV_B4\3&11583659&0&E2
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes
Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104
Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_049A1028&REV_09\3&11583659&0&00
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_049A1028&REV_04\3&11583659&0&D0
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 91920 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 455440 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 494352 bytes
Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_049A1028&REV_04\3&11583659&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:04, 14608 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_049A1028&REV_B4\3&11583659&0&E1
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes
Name: Synaptics SMBus Driver
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_049A1028&REV_04\3&11583659&0&FB
Driver: C:\WINDOWS\system32\DRIVERS\Smb_driver_Intel.sys, 19.00.0009.0005 (English), 7/23/2015 08:47:27, 42696 bytes
Driver: C:\Program Files\Synaptics\SynTP\SynSmbDrv.ini, 7/23/2015 08:47:28, 6086 bytes
Driver: C:\WINDOWS\system32\WdfCoInstaller01011.dll, 1.11.9200.16384 (English), 8/17/2012 00:57:00, 1795952 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_049A1028&REV_B4\3&11583659&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 7 - 1C1C
Device ID: PCI\VEN_8086&DEV_1C1C&SUBSYS_049A1028&REV_B4\3&11583659&0&E6
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 331536 bytes
Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1217&DEV_8321&SUBSYS_049A1028&REV_05\4&372C8798&0&01E5
Driver: C:\WINDOWS\system32\DRIVERS\sdbus.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:03, 275216 bytes
Driver: C:\WINDOWS\system32\DRIVERS\dumpsd.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:03, 183056 bytes
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_049A1028&REV_04\3&11583659&0&B0
Driver: C:\WINDOWS\system32\DRIVERS\HECIx64.sys, 9.00.0000.1287 (English), 1/23/2013 08:57:32, 64624 bytes
Name: Unibrain driver / OHCI Compatible Board
Device ID: PCI\VEN_1217&DEV_13F7&SUBSYS_049A1028&REV_05\4&372C8798&0&00E5
Driver: C:\WINDOWS\system32\DRIVERS\ubohci.sys, 6.00.0000.0000 (English), 10/5/2012 05:26:20, 132608 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UB1394.sys, 6.00.0000.0000 (English), 10/5/2012 00:56:30, 187392 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UBSBM.sys, 6.00.0000.0000 (English), 10/5/2012 00:56:40, 24064 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UBUMAPI.sys, 6.00.0000.0000 (English), 10/5/2012 00:57:02, 92160 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03
Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_049A1028&REV_04\3&11583659&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\storahci.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:09, 127248 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family High Definition Audio - 1C20
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_049A1028&REV_04\3&11583659&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:00, 81408 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:00, 97280 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.14342.1000 (English), 5/7/2016 02:34:00, 340992 bytes
Name: Intel(R) Centrino(R) Advanced-N 6205
Device ID: PCI\VEN_8086&DEV_0082&SUBSYS_13218086&REV_34\4&1ACA5A9E&0&00E1
Driver: C:\WINDOWS\system32\DRIVERS\NETwew01.sys, 15.16.0000.0002 (English), 5/7/2016 02:33:54, 3343872 bytes
Driver: C:\WINDOWS\system32\DRIVERS\Netwfw01.dat, 5/7/2016 02:33:54, 8108584 bytes
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 129098345592, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
Problem signature:
P1: chrome.exe
P2: 50.0.2661.102
P3: 10.0.14342.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket 126239313726, type 5
Event Name: NuiSpeechRecognitionCollection
Response: Not available
Cab Id: 0
Problem signature:
P1: en-US
P2: en-US
P3: 420
P4: 10.0.14342.1000
P5: KWS_R
P6: Windows.Desktop
P7: 0
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket , type 0
Event Name: NuiSpeechRecognitionCollection
Response: Not available
Cab Id: 0
Problem signature:
P1: en-US
P2: en-US
P3: 420
P4: 10.0.14342.1000
P5: KWS_R
P6: Windows.Desktop
P7: 0
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_1004&PID_633E&REV_0310
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_1004&PID_633E&REV_0310
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_1004&PID_633E&REV_0310
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket 126294649308, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.14342.1000
P2: 80073cf3
P3: FC3E14B8-54B8-42E3-8286-EAFD693DEACA
P4: Install
P5: 1
P6: 0
P7: 0
P8: taskhostw.exe
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0
+++ WER7 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.14342.1000
P2: 80073cf3
P3: FC3E14B8-54B8-42E3-8286-EAFD693DEACA
P4: Install
P5: 1
P6: 0
P7: 0
P8: taskhostw.exe
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0
+++ WER8 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.14342.1000
P2: 80073cf3
P3: FC3E14B8-54B8-42E3-8286-EAFD693DEACA
P4: Install
P5: 1
P6: 0
P7: 0
P8: taskhostw.exe
P9: {855E8A7C-ECB4-4CA3-B045-1DFA50104289}
P10: 0
+++ WER9 +++:
Fault bucket 126243512938, type 5
Event Name: AppxDeploymentFailureBlue
Response: Not available
Cab Id: 0
Problem signature:
P1: 80073CF3
P2: 4
P3: 0
P4: NONE
P5: 10.0.14342.1000
P6: 401
P7:
P8:
P9:
P10:
***********************************
I haven't tried to run The Sims 4 since creating this thread here. I don't know if this will tell you that.
The video system does not meet the minimum requirement of 128mb of video memory and your laptop has 32mb. Your computer has a 120gb ssd and no data drive. The small size of the system drive will be a continuing problem as that is too small for the Windows operating system. The video driver is not WHQL.
Community Manager
