I tried to launch the Sims 4 today via the EA app. Whenever, I hit play, the game never comes up. I deleted the mods I downloaded today and yesterday and it still will not load. I restarted the app, cleared the cache, and repaired Sims 4. I am not sure if the EA app is down or if it's because of the snow storm where I live. However, I was able to get on the game last night but today I cannot.
Edit: when it won't open, it doesn't tell me what is wrong with it.
miranda_bear15 Is the EA App loading? Please try opening it directly. Sims 4 won't work if the App can't verify your ownership of the game.
If the App works fine, and you haven't already done so, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If this doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
