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Anonymous's avatar
Anonymous
11 years ago

Sims 4 will not load after last basements update.

I am running the game on a PC with Windows 8.

I installed the update. My daughters played with the update for about two hours. They saved their games, then I loaded one of my save games, added a house from the gallery, and started to play. The game froze on a loading screen in game.

I did ctrl alt del to pull up the task manager and found that sims 4 was not responding, so I ended it. When I tried to reload the game, it only loads the maxis/ea title logo, then hangs on the loading plumbob. I have tried repair game, I have removed my mods folder, I have restarted my computer, I have removed cache files, and I have reinstalled Origin to before the last update as recommended in another thread on this forum under Origin.

My other games through origin work just fine. This problem is exclusively happening with Sims 4. I followed the tips listed on other forums as well as this one, nothing is working to fix this problem.

I am beyond frustrated. I cannot imagine another solution. I really do not want to uninstall and reinstall the game. 

3 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    What is the user folder and what does that have to do with the issue in the game? Everything was working fine until a couple hours after the update. I did not add mods or change anything, and as I said the only issue is with Sims 4, not any other game in Origin.