Forum Discussion

xThy_Armageddon's avatar
11 years ago

Sims 4 will not load, have tried literally almost every troubleshooting option.

Alright, so I've tried everything, well almost everything.  It's in the process of re-installing now, and that is the second to last thing I haven't tried, the next option would be to re-install my OS, which I'm not doing because only an insane developer would have you re-install your operating system solely to try and play their game.  The issue is the executable file will start, and then close.  Origin will recognize it's been launched for a second, and then once it closes my status goes back to online.  I have to stress this, I have tried everything, everything that is available in that huge troubleshooting topic I have tried to no avail.  The kicker to this is if I go look at the reliability in performance monitor, there's no error detected for it closing, I have tried opening it yesterday and today and I have no error records at all regarding Sims 4, or regarding anything at all.  One option was to delete cache files, so I went to ProgramData to delete download cache, and the folders not even there, I swear to God it's not there.  All of my games install onto a secondary hardrive because my main is an OS Drive, all of my other Origin games and Steam games, as well as GoG games are working normally, this is the one game that refuses to work at the moment.

18 Replies

  • wildlilly1969's avatar
    wildlilly1969
    New Scout
    11 years ago

    Hi i was reading a thread somewhere that was talking about this issue.

    The people were having sucess when after uninstalling both Origin and Sims 4 they went into the C: drive programs and deleted the left over folders Origin and Electronics art left behind.

    When you reinstall you have to make sure that Origin is installed to the same drive as the operating system.

    I hope this helps.

    If it were me i would also go into the registery and delete any Origin entries that were left behind in there too. Then i would reboot and then reinstall Origin and then Sims 4

    But please if you do that remember to back up your registry first.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Sadly, I already did that. It cleary is an issue the game has with my pc-setup. It wouldn't even run on a complete fresh OS-Install (with a new sims and origin install).

  • Having the exact same problem myself.  Literally exactly the same.  TS4.exe pops up in task manager, then simply goes away after a bit.  Event Viewer shows two errors for every launch attempt that seem to be related to TS4.exe crashing before it even manages to load properly.  Do you have Event ID 1005 and 1000 in your Windows Event Viewer as well for TS4.exe?

    I don't even get any error messages, it just refuses to open anything and it's really frustrating.

  • Bringing this back from the dead, mainly because the new update is out and felt I should give it another go.  Like before, nothing happened, and I even attempted another clean boot to make sure nothing is interfering.  If anybody wants to know the exact process that happens every time, I'll transcribe it.

    - I click "play" on Sims 4.

    - In Windows Task Manager, Activation UI and TS4 open up, Activation UI closes shortly after (I'm assuming because it's verified the game)

    - TS4 begins to start using CPU, ranging between 4-8 percent

    - TS4 after remaining at 8 percent for about 3 seconds, drops down to gradually to 0 and then closes.

    There's no error in performance manager's reliability tab whenever this occurs, so I can't even trace an error to it.

    I have no idea what's going on, all of my hardware is up to date, sans my GPU driver (which has been up to date every other time, Nvidia is just pushing a CoD driver right now).  All of my games do run on a separate disk drive to my OS, but I don't see how that would factor, because every other Origin game follows the same rules and loads up perfectly fine.

    EDIT: I have installed Process Explorer just to get a more detailed look at how the process itself is loading, this is what the process looks like in Process Manager right before it closes.

    http://i.imgur.com/LsrmCYk.jpg

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Thanks for the extra info.

    I assume you also tried without Steam running (should not run in clean boot so I think it's an obsolete question but just wanted to make sure)

  • Yes, I tried it without steam running.  Outside of the clean boots I did, I disabled my antivirus, closed down anything that would effect the game potentially like Steam or Razer Synapse.  I feel like it's trying to access something, and when it can't, it just quits, but nothing I have could show me what it's looking for specifically before the app closes.  It's really puzzling me.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Which processes are present if you do a clean boot ? In Process Monitor I mean ?

  • I should actually give that a look when I have a chance, today my troubleshooting has mostly revolved around me sending files to EA support for them to figure out what might be causing the issue.  I've also contacted my manufacturer to see if they'll look at it when they have a chance.  I'm sure it's a very small percentage that have the issue this badly, but at this point if people are still seeing this issue like I am, then I'll do all I can as far as data collection goes to help solve it.