Sims 4 will not load past the plumbob loading screen.

@Minegamer612  I understand you've refreshed your user folder, but please try playing in a completely clean folder, with nothing added back.  Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, let the game create a new folder when you launch it, and try playing a new save.  Let me know whether it works.

If the game still crashes, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/