sims 4 will not start

tielemanstitia​  What happens when you try to start the game?  If you get an error message, please post a screenshot, and either way, describe what you see.

Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.