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JewelWing's avatar
JewelWing
New Novice
2 years ago

Sims 4 won’t launch, “Authorization Error”, “Couldn't access system resources”

My game won’t launch even though there was no new update for the Sims 4 or change in my antivirus app (Avast).

I played the game on the 29th and 30th of May (after the newest update, which I could install and play with without any problems). Then I didn’t play until yesterday, June 3rd, when I tried to launch the game but suddenly got a warning message saying the game couldn’t be launched due to an error and that I should use the “repair game” option in the EA app, which I did. However, during that repair process, it got stuck at 60% and I then got a message saying “authorization error”, “There is a problem with your security authorization. We couldn't access your system resources. Make sure your security permissions are set correctly and try again.” (translated from German, might not be the exact same wording in English).

I was confused, since this never happened before and there was no change in my antivirus program Avast. So I tried repairing again and again, it got stuck at 60% each time. Then uninstalled & reinstalled TS4, moved my old Sims folders so new ones would be created. Then I clicked on the play button in EA app, but immediately got an error message “the file or directory is damaged or unreadable” (which was from my PC itself, not an EA error message this time), and the game didn’t launch & I saw that new Sims folders weren’t created either.

So I tried adding these exception paths in Avast:

                C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

                C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

                C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe

But that didn’t help either. Microsoft Defender Firewall is not active because I’m using Avast. I also hadn’t installed any new mods. I changed nothing at all, so I have no clue why this is happening and why I seem to be the only one getting these specific error messages all of a sudden. I hadn’t moved the game folders or changed the installation path either, and other EA app games that are saved in the same EA Games folder still work. I also checked my drive ( C: ) and it had no problems either. The only thing I did was change the language of the EA app from German to English. Could this have caused the issue?

I really hope someone can help me, I don’t know what else to do ☹️

pc

12 Replies

  • MLVNS's avatar
    MLVNS
    2 years ago

    I have the same problem and I've done all of what's available. I don't know what happened because the game was functional and I played 10 hours ago. Maybe it's EA fault or a bug

  • Terrorgrigia's avatar
    Terrorgrigia
    2 years ago
    @JewelWing Have had the same issue, EA App has always been in English for me.

    Are you using Windows 10 or 11? I'm using 11, but am also using Avast.

    I checked Avast and the Windows Defender settings as well, neither Windows or Avast have updated either, but I encountered the same issue with launching the game, getting the "File or Directory is damaged or unreadable" error and then the same permission error with the repair too.

    Are you on EA App version 13.207.0.5720 (83875-712c527729) as well?
  • Soninka's avatar
    Soninka
    Seasoned Newcomer
    2 years ago

    It's same for me. I'm getting permissions error out of nowhere. And I have played the game two days ago without any problems. It started with EA app claiming files got corrupted and when I went to repair them, it is stuck on 60%. It's such a headache. Especially since I really want to get the new rewards.

  • tyorkshirerose's avatar
    tyorkshirerose
    Seasoned Newcomer
    2 years ago

    Me too, I saved my mods and saves separately then reinstalled and gradually moved things back in, it seemed to work yesterday but have come back to same issue today. Infuriating as can't seem to report it directly to EA. Glad it's not just me going crazy.

  • FEtopher's avatar
    FEtopher
    2 years ago

    same problem!! I played yesterday, the day before and this afternoon with no issue (except the log in rewards window just stopped appearing for me yesterday but im not too pressed about that at all) and tonight it said my files were broken, i had to repair and got the same message. canceled the repair, tried launching the game just to see what would happen and it said it couldnt find the file specified. ughhhhhhhh

  • eilidh2004's avatar
    eilidh2004
    2 years ago

    Same for me. 
    I have uninstalled and reinstalled everything. Granted loads of access that I’m sure the ea app. Nothing is working 

    Game redownloads and gets to practically down the. The error appears again. 
    any ideas guys?? 

  • JewelWing's avatar
    JewelWing
    New Novice
    2 years ago
    @eilidh2004 There was a quick update that apparently came out yesterday, and now it works for me! I hope it works for you guys as well?
  • 8kuknkto5zef's avatar
    8kuknkto5zef
    2 years ago

    Same here. It's been 3 days now and I'm feeling really frustrated. Is there anything I can do?

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