I have downloaded the Sims 4 through Origin (after trying to install from disc didn't work) and it won't install. It downloads, finishes, then says it's installing but won't let me play after the installation is complete. It just gives me the option to install again. And when I do... it just does it all over again.

honestly. you are screwed. EA "advisors" will talk you in circles. they will tell you to repeat the same steps over and over. after making you repeat the same steps, they will end the chat to let you redownload, just to have the same problem and wait, again, for another "advisor" to tell you to do the same steps..again...and again...this is a joke. they will tell you this is a isolated event and "uncommon", but obviously many,many, people are having the same problem. EA has again left its paying customers out to dry after spending $60 on a headache. Thank you. Spent 5 hours going back and forth with your "advisors". Will be returning your game.

I have te same isssue, but it isnt like the one you just posted. I keep getting an error message when I click download

Tried all of these and none of them have worked... still just comes up with install option and when I hit install, it says that it's installing, then complete, but doesn't give me the option to play... just to install again :-(

@gazby7 Try restarting your Origin as an administrator. If this doesn't help the install, try reinstalling Origin.

i have the same issue, reinstalled origin, run it as administrator, nothing works

Sims 4 won't install | EA Forums

44 Replies

EA_David
Community Admin
12 years ago
@gazby7 Try restarting your Origin as an administrator. If this doesn't help the install, try reinstalling Origin.
Anonymous
12 years ago
i have the same issue, reinstalled origin, run it as administrator, nothing works
EA_David
Community Admin
12 years ago
You seem to have a similar issue to the one listed in this thread, can you try the other steps listed there?

http://answers.ea.com/t5/The-Sims-4/The-Sims-4-will-not-install/m-p/3473463#M9877

Thanks.
Anonymous
12 years ago
I have te same isssue, but it isnt like the one you just posted. I keep getting an error message when I click download
Anonymous
12 years ago
Tried all of these and none of them have worked... still just comes up with install option and when I hit install, it says that it's installing, then complete, but doesn't give me the option to play... just to install again :-(
Anonymous
12 years ago
I also keep recieving an error message it wont even let me get to the point of installment. What did your message say and did you fix it?
Misscjmb
12 years ago
honestly. you are screwed. EA "advisors" will talk you in circles. they will tell you to repeat the same steps over and over. after making you repeat the same steps, they will end the chat to let you redownload, just to have the same problem and wait, again, for another "advisor" to tell you to do the same steps..again...and again...this is a joke. they will tell you this is a isolated event and "uncommon", but obviously many,many, people are having the same problem. EA has again left its paying customers out to dry after spending $60 on a headache. Thank you. Spent 5 hours going back and forth with your "advisors". Will be returning your game.
Anonymous
12 years ago
Had this problem for ages, was going into origin and then not doing anything? When origin is loaded click on the word origin in the top left hand corner, then click on add game. It will then ask you for the code which comes with your game. Enter this and then prepare for the wait as it downloads :-)
BriannaKincaid
12 years ago
have you got this problem resolved? im having same problem😞
Linduh777
12 years ago
windows 7
Start>Run
type in D:\AutoRun.exe

Then okay and Origin should Start Up