sims 4 wont launch after update?
hi guys, Having major issues since the new update for sims 4, I have a 64bit but I was still made to download the legacy edition and now the game wont launch at all and I receive this error code ...
Forum Discussion
@shreeree08 There are a number of Windows errors in your dxdiag, some of which are likely harmless. Still, a good place to start would be with a couple of commands to check Windows system files. Here's how to run them:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Afterwards, open your Origin library, right-click on the Sims 4 icon, select Game Properties, then Advanced Launch Options, and make sure the 64-bit version is listed. If you don't see the setting, right-click on the Sims 4 icon and select Repair, then look again.
Please try to launch TS4 a couple of times. If it still doesn't work, I'd like to see the recent Reliability Monitor entries for TS4 and Origin. Hit Windows key-R and enter "perfmon /rel" without quotes into the box. The Reliability Monitor will have a list of entries for each day. For any from the last two days that mention either Sims 4 or Origin, click "View technical details," copy the information into a text document (Notepad works fine), and then attach the document to a post here.
It did throw an error "error 87" where do I go from that point? thankyou for taking time to try and help!
@shreeree08 Can you please take a screenshot of the error, showing the command window in the background as well? Hit Windows key-shift-S and drag your cursor over the section of screen you want to capture. Then click the popup in the lower right corner of your screen to open the screenshot, save it as whatever you want, and upload it here.
the screenshot is below
@shreeree08 The DISM error is because you pasted the command twice. Please try again, but make sure to paste it only once.
Please let me know whether disabling your antivirus/firewall helps.
And try removing your entire Sims 4 folder from Documents\Electronic Arts; you can put it on your desktop. If the game launches, it will create a new folder.
While troubleshooting, be sure to run Origin as an admin every time.
I'm going to bed now, but I'll check back in the morning. If the above steps don't work either, perhaps someone else will have an idea in the interim.
