Smarie0419 Thanks for the dxdiag, which lists a number of serious crashes of one of the graphics drivers. I don't know for sure that this is what's preventing Sims 4 from loading, but it needs to be addressed regardless. So please do a clean uninstall and reinstall of both drivers, as described here:
https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
CRITICAL: If you only use a PIN to sign into Windows, switch to a full password first. There's a bug with Windows 11 that can send you into a boot loop when booting into safe mode, as the above instructions describe, if you only have a PIN. But setting a full password gets around that.
Use the newest drivers HP provides for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel and Nvidia drivers by version number. The first part of the version number is the most important, e.g. 32 is newer than 31; after that, the last four numbers matter.
The proper order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while offline. Then go back online and test the game.
I will say that what you've described sounds exactly like a current issue with HP gaming laptops and Sims 4 that has very different fixes. The graphics driver crashes do need to be addressed first, but if you still can't play, try one of these workarounds:
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
