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1234tbone's avatar
1234tbone
11 years ago

Sims 4 wont let me go online

HELP! When I click go online on the min menu, it just says could not connect. It doesn't matter how many times are press try gain, it still wont work. Please respond thank you.  
pc
crinrict's avatar
crinrict
Hero+
11 years ago

Yeah, believe your issue is different.

Could you also whitelist origin.exe on your firewall/antivirus. 

If that fails, I would contact a game advisor to see if everything is ok with your account

Game advisors can be found through live chat or call-back

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

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