Sims 4 wont let me go online

It's working for me now. Hopefully it stays that way! Thanks for all your help 🙂

Great

Tagging @1234tbone to see if it works for them too

Still not working for me :'(

Yeah, believe your issue is different.

Could you also whitelist origin.exe on your firewall/antivirus. 

If that fails, I would contact a game advisor to see if everything is ok with your account

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

Well,  I go to the main menu and click the icon that says connect and it always says it doesn't allow it to be connected! Then I go to the sims 4 online gallery and my account is okay ( I do use my sims 3 orgin acount for the sims 4) When I'm in gameplay I want to go to the gallery but instead it says Library I don't why this is happening and the game I got is new! :(

What does it say in the options menu ? Is online access ticked ?

Are you saying you can go to the gallery from the main menu but not through the game ?

Thanks for replying!!! I appreciate it 🙂

I can't access it from the main menu as well as in game play.  What options menu do you mean?

:womanvery-happy:

Click on the three dots in game in the upper right corner.

Sorry that I keep on asking for you for my help!

Well, i go on the options menu but there is no option saying online access...

Thanks 

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Do you maybe have an underage account ?