Sims 4 won't load at all

lurianaaa​  Your dxdiag shows Sims 4 is crashing because of an issue with a component of DirectX 11.  This may not be corrupt (there are other causes of the issue), but you can repair any problem with DX11 by running a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

You can also simply switch to DirectX 9 mode, which doesn't solve the DX11 issue but sidesteps it instead.  If you can't load the game far enough to open the graphics options, where DX9 is a check box in the lower-right corner, you can force it in the EA App.  Open the App, click Sims 4 > Manage > View properties, and add -dx9 to the command line box.

Ndethya​  I'd like a dxdiag from you then.  How to provide one is described above.

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\WINDOWS\system32> sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32>

here's what i got from the win key + x!

puzzlezaddict​ omg. i disabled my nvidia graphics card and my sims started launching. TYSM!!!!!

This worked for me too! Thank you both!!!!!!

I'm just6 confused because I've been using the same laptop the whole time and this issue popped up out of nowhere...

Thank you! Switching to using the Intel graphics card fixed it!

This worked for me,  but will it start crashing again if I move my saves back?

I'm glad to hear everything's working for the several of you that replied.

hahlooo​  You can certainly try moving your saves back and playing them.  Let me know what happens, including when the game crashes.