Sims 4 wont load please help' I've tried everything
Platform: PC, Mods: no, not anymore Game version: 1.109.207.1020 DX9
Description: I've tried everything please help. My game is endlessly loading and I don't know if it counts but there's white and red glitches at the bottom when it's loading. I reset the game, removed the mods, and it worked, until I added the saves and tray folder. Then I deleted the cache folders, I deleted the scratch folder from the saves folder, my windows is up to date, I have storage available, and I repaired the game. I figured it was my saves so I removed the saves and started over and it was working for a while until I added the mods back and it didn't work anymore but I don't think the mods are the case since it wasn't working when I didn't have the mods either. PS: this has been happening for a while, I'd say it started around july, I just never did anything about it till now.
@michellesalice Please remove the entire Sims 4 folder from Documents > Electronic Arts. Load the game, start a new save, and see whether the problems are resolved. If they are, copy over one save, but nothing else, and test again. If that save is fine, try another one. You can add your Tray files as well, as a separate step. Leave your mods out of the process for now.
If and when you run into another issue, please describe what you're seeing and where you are in the process of testing. A screenshot would be helpful for any on-screen glitch.
If the game stops loading again, please run a dxdiag and attahc it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
