Sims 4 Wont Load Up

@lennonlol05  I've moved your post to the Sims 4 PC tech forum.

Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, if it opens, a clean folder will be created with no content.  Don't add anything to this folder; just see whether you can start a new save and play for a bit.  Let me know whether it works.  If it crashes or freezes, please specify when in the process that happens and whether you get any error messages.

If you can't load the game at all even with a clean folder in place, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I still could not load up.

@lennonlol05  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Here

@lennonlol05  It's a good idea to run a couple of checks on your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

I got an error.

@lennonlol05  I'd like to see the DISM log.  Please open a File Explorer window and enter this in the address bar:

C:\windows\Logs\DISM\

You should see a file labeled dism.log.  Right-click on it and select Copy, then right-click on your desktop and select Paste.  You may be able to attach it to a post as is.  But if not, open it, choose "save as," change the .log extension in its name to .txt, and save.  Then you should be able to attach it, provided it's not too large.

I feel like giving up, i dont get why it just won't work.

@lennonlol05  There's clearly a problem with your computer, otherwise DISM would have run properly.  The issue is likely affecting Sims 4 but isn't about the game directly.  I'm not sure what the problem is, so I've asked for help.  No matter what the cause though, and whether you want to keep trying to play Sims 4 or not, this is definitely something to address.

I will keep trying to help as long as you're willing to keep troubleshooting.

Ok thanks, so what do i need to do now?