Forum Discussion

lennonlol05's avatar
6 years ago

Sims 4 Wont Load Up

Hello, i own Sims 4 on my PC but it will not let me open it anymore. I used to be able to play it but now it won't work.

13 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @lennonlol05  Upload the DISM log file, like I described, so I can look at it; if I don't see anything obvious, I'll ask for a second opinion.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @lennonlol05  Okay, I asked someone else for help, and that person recommended you run chkdsk.  Here's how:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
    • You'll be asked to allow a restart; say yes
    • When the scan is done, hit Windows key-X again, and choose Command prompt (admin) or Powershell (admin) again
    • Copy and paste this command without the outside quotes: "get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt"
    • A .txt file with the chkdsk results will appear on your desktop.  Please attach it to a post.