Sims 4 won't open for me + sister, using steam and EA app, no mods/no packs
Okay, I've never had so much of an issue with the sims 4 that I've had to come here, I don't know what info to give or anything like that, so I'm just going to try to explain as best as I can.
I've gotten a new laptop a while back, probably end of September or early October, I don't remember. I was able to run the Sims 4 on my old laptop which was objectively worse than this one. I was also able to run the Sims 4 on this laptop as well in the beginning. I was able to run it with all of my mods and all of my packs that I have. But one day, out of nowhere, I was all of a sudden unable to run the game. I have the game downloaded through Steam, I've verified the files, redownloaded Sims, redownloaded EA app, I can run ALL of my other Steam games. But the Sims 4 is the ONLY game I'm having an issue with.
I never get an error or anything. It acts as if it will open, the Steam 'play' button changes, then it will go to open the EA app as usual, then just nothing. the 'play' button returns and nothing happens. I removed all of my mods, still nothing. removed all of my DLC, still nothing. I've checked the requirements for the game to run, and my laptop meets minimum requirements -- the only reason I don't meet recommended requirements is due to my graphics. EA doesn't offer live support for this issue, which is so aggravating, and neither does Steam.
My younger sister, who recently got her own laptop as well, just mildly less than my own laptop and also meets requirements, and is also having the exact same issue. Yes, we both have tried verifying files, we both use Steam, we both have redownloaded the game AND EA app. My sister has no mods and has never had any mods, and has no and has never had any DLC, completely vanilla on her part, while I have had mods and DLC in my game previously.
@welzerocci Yes, that's what I wanted. Please remove ReShade and everything related to it, and repair the game. If you're not sure what belongs to ReShade, delete the entire Bin folder here:
D:\SteamLibrary\steamapps\common\The Sims 4\Game\Bin
The repair option in Steam is called "verify integrity of the game files," and it should be somewhere under Properties, maybe in Local Files. (It's moved around a bit, apparently.)
